Sales Call Center Representative

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

This role is for a talented and competitive, full-time telemarketing Call Center Representative who wants to start a career with a rapidly growing company. This role plays an important role in achieving our ambitious patient acquisition and revenue growth objectives by working as an outbound telemarketing Call Center Sales Representative.

Sales Representatives are required to attend a mandatory 4-week training course, 8 am - 5:30 pm Monday through Friday. Trainees are required to attend each day of training, actively participate, and pass a series of exams to graduate training.

Sales center hours of operation are 5 am - 7 pm, Mon-Sat. Hours of operation are subject to change based on business needs.

• →Make outbound telemarketing calls to prospective patients
• →Make 300+ outbound calls daily and work to convert them to new patients
• →Understand patient needs and requirements and articulate Oak Street's unique proposition
• →Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing
• →Understand Medicare Basics and insurance
• →Schedule initial doctor's appointments with new patients and achieve daily/weekly/monthly quotas
• →Other duties, as assigned

• Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
• Prior remote work experience
• Ability to obtain high-speed internet and hardwire equipment to router/modem
• Distraction-free and private remote work environment required as well as reliable dependent care during working hours
• Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center
  • https://www.oakstreethealth.com/locations
  • Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC
• Ability to participate in classroom-style remote training sessions
• An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment

• Call center outbound sales experience and/or telemarketing
• Comfortable in a base + bonus salary structure
• Proficient in learning new technology and communication tools
• Good attendance and time management skills are critical for success in this role
• Experience working with Salesforce, or similar CRM is preferred
• Proficient with navigating multiple systems while speaking to prospects
• Excellent listening and communication skills
• Open to constructive feedback
• Ability to multitask, prioritize, and manage time effectively
• Coachable and a desire to learn a new industry
• High School diploma or equivalent required; undergraduate degree preferred
• US work authorization

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.