Junior People Services Advisor, North America

Job Title

Job Description

• Entry-level HR Advisor in large and complex organization supporting US and Canada
• Administrative and clerical responsibilities, including providing satisfactory and accurate updates/answers/resolutions to employees’ inquiries and concerns 
• Responsible for providing Shared Services Tier 1 level support and inquiry triaging
• Knowledge and expertise of all HR matters across the entire employee life cycle, from hire through retire and across a complex business
• Respond to questions regarding standard HR procedures and practices to support Managers and Employees across all supported systems
• Provide high-level customer service to all internal and external clients across all levels and business lines, including but not limited to answering phone calls, chat, cases, and email inquiries within required SLA.
• Effectively manage workload within HR ticketing system.
• Collaborate and liaise with various stakeholders and HR Centers of Excellence, to support COE work within Tier 1.
• Meet standard Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Communicate successfully using multiple types of technology – email, phone, messaging, etc.
• Maintain direct ownership of tasks/projects.
• De-escalate situations involving dissatisfied employees.

• Bachelor’s degree in Human Resources, Business Administration, or other related field.
• 2+ years of professional or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience).
• Demonstrates self-direction and ability to work under moderate supervision.
• Experience with Workday, ServiceNow, and other related systems.
• Amenable to work at night, and during Philippine holidays.