C
Cwsc25d ago

Customer Service Professional - macOS

United StatesUnited States·MorrisvilleFull-timemid
OtherCustomer Service
3 views0 saves0 applied
Apply Now

Quick Summary

Technical Tools
OtherCustomer Service

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional – macOS who is responsible for providing frontline technical support for Apple macOS-based systems in an enterprise environment. This role serves as the first point of contact for end users, delivering timely and effective support for hardware, software, and operating system issues while ensuring a high level of customer satisfaction.

 

The position focuses on incident intake, initial troubleshooting, and service request fulfillment, escalating more complex issues to higher-tier support as needed.
  • Provide support for macOS desktops, laptops, and peripherals.
  • Troubleshoot basic hardware, software, and macOS operating system issues.
  • Assist users with common issues related to email, applications, and system access on macOS devices.
  • Perform basic system setup, configuration, and software installations.
  • Escalate unresolved or complex issues.
  • Assist with setup and deployment of macOS systems.
  • Support basic hardware troubleshooting and peripheral setup (e.g., printers, monitors, docking stations).
  • Update asset records and support inventory tracking in ITAM systems (e.g., ServiceNow).
  • Ensure proper handling and documentation of assigned equipment.
  • Serve as the first point of contact via phone, email, web, and in-person support.
  • Log, track, and manage incidents and service requests in ITSM tools.
  • Communicate clearly with users regarding issue status and next steps.
  • Provide courteous, professional, and responsive customer service.
  • Maintain high levels of customer satisfaction and adherence to SLAs.
  • Accurately document incidents, service requests, and resolutions.
  • Follow established procedures for incident, request, and escalation management.
  • Contribute to knowledge base articles and standard operating procedures.
  • Ensure compliance with IT policies and security standards.
  • Work closely with macOS support, Windows teams, MAC teams, and warehouse staff.
  • Support equipment deployments, relocations, and refresh activities.
  • Participate in training and team meetings to improve service delivery.
  • Basic knowledge of macOS operating systems and Apple hardware
  • Familiarity with troubleshooting common macOS hardware and software issues
  • Strong customer service and communication skills
    • Ability to follow processes and document work accurately
    • Ability to manage multiple tasks in a fast-paced environment

Requirements

~1 min read
  • Experience with ITSM tools (e.g., ServiceNow)
  • Experience in enterprise or government IT environments
  • Office and/or customer-site environment
  • May require physical handling of IT equipment and on-site support
  • Associate degree in Information Technology, Computer Science, or related field
    (or equivalent experience)  
  • 1–3 years of experience in IT support, help desk, or customer service
  • Experience supporting macOS preferred
  • Apple certifications (e.g., Apple Certified Support Professional – ACSP)
  • JAMF or other MDM certifications
  • ITIL certification preferred.
  • Applicants must be able to obtain a Public Trust clearance

    • Location & Eligibility

    Where is the job
    Morrisville, United States
    On-site at the office
    Who can apply
    US
    Listed under
    United States

    Listing Details

    Posted
    April 9, 2026
    First seen
    April 9, 2026
    Last seen
    May 5, 2026

    Posting Health

    Days active
    25
    Repost count
    0
    Trust Level
    23%
    Scored at
    May 5, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position

    4 other jobs at Cwsc

    View all →

    Explore open roles at Cwsc.

    C
    Cloud Engineer
    Full-time
    C
    Storage and Virtualization - Intermediate
    Full-time
    C
    Storage and Virtualization - Intermediate
    USD 65000–80000
    Full-time
    C
    Senior Network Engineer - Pacific
    USD 125000–165000
    Full-time

    Similar Customer Service jobs

    View all →
    DestinationknotDestinationknotRemote
    Customer Service Hospitality – Reservations
    Remote
    DestinationknotDestinationknotRemote
    Work From Home | Hotel Reservations | Customer Service
    USD 45000–65000
    Remote
    DestinationknotDestinationknotRemote
    Work From Home - Customer Service – Booking Hotels | Entry Level
    USD 40000–70000
    Remote
    OkxOkx
    Senior Agent, Customer Service (Dutch Speaker)
    ClutchClutch
    Customer Service Delivery Advocate
    From $0k/yr
    AsmAsm
    Lead,  Customer Service

    Browse Similar Jobs

    Manager3.3kFitness & Wellness2.1kEngineer2.1kDirector2kData Collector2kAssistant Manager1.8kAssociate1.7kConsultant1.4kBehavioral Health1.2kAssistant1.2kSocial Work & Counseling1.1kSocial Worker1kTechnician963Analyst906Coordinator805Social789Development679Part Time611Operations Associate605Tech Lead583
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    C
    Customer Service Professional - macOS
    Apply Now