Cwsc5mo ago

Network Operations Center Technician I - Monitoring Cell (Sensor)

Lackland AfbFull-timemid

OtherNetwork Operations Center Technician

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Quick Summary

Overview

In support of Network/Cyberspace Operations mission, directly supporting Air Force Information Networks (AFIN) Mission Assurance Center (AMAC), Monitor networks and systems.

Technical Tools

OtherNetwork Operations Center Technician

In support of Network/Cyberspace Operations mission, directly supporting Air Force Information Networks (AFIN) Mission Assurance Center (AMAC), Monitor networks and systems.

Monitors and maintains the Air Force’s network systems. Troubleshoots network systems when necessary and makes improvements to the networks, tools, and procedures.

Monitoring and Sensor Operations: The contractor shall monitor, identify, analyze, document, and report on events and incidents occurring on AFIN systems to include 16 AF operated systems and reported AFIN end-user degradations and outages.

Identifying, documenting and reporting outages or degradations of 16 AF operated systems

Communicating directly with 26 NOS, 83 NOS, 561 NOS, 691 COS, 690 COS, MCCCs, 616 Operations Center (OC), and AMAC Crew representatives on network outages and concerns and providing direct support to cyber operations across the AFIN

Utilizing AFIN monitoring tools (currently, SolarWinds, Net Cool, Remedy, and Mission Assurance Decision Support System (MADSS))

Performing routine hardware/software checks for 16 AF operated equipment including: routers, switches, firewalls, web proxies, and servers (Domain Controllers, Exchange, Certificate Authorities, etc.)

De-conflicting ASIs with identified system degradations/outages

Recording routine checks in Master Station Log

Collecting, documenting, and reporting actionable intelligence for initial event and incident response

Performing routine queries of incident management database to identify end-user AFIN issues

Requires an associate degree or equivalent and 0-2 years of related experience -OR- 3-5 years of related experience

Required: IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher (Typically Sec+)

Desired: ITIL v4 Foundation

Required:  Applicants must have an active Secret clearance with ability to obtain a Top Secret clearance with SCI eligibility

Desired: Active Top Secret Clearance

This is a 24/7/365 mission, and the ability to support Days, Swings, and Mids operations is required. If a temporary schedule change is required to support operations, you will be provided with as much notice as the situation allows. 

Certification requirements are subject to change at the government's direction. If this occurs you will have 120 days to become compliant.