Client Success Principal

Client Success Principal

Johannesburg / Cape Town (Hygrid/Remote)

Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises in IT leadership, cyber security, cloud solutions, and business intelligence. For almost three decades, Cyberlogic has been committed to enabling digital transformation through delivering unquestionable value.

Our delivery focus has enabled us to build up a national and international footprint of loyal clients that rely on us to provide transparent, open guidance to improve their processes, grow their businesses, and secure their data.

Cyberlogic is part of the Hyperclear Technology group, which boasts a diverse technology offering including robotic process automation (RPA), business process management (BPM) data analytics, and decisioning technology.

Through our non-profit, R4C (Ride for a Child), we partner with Bright Start Education Foundation, an organisation empowering deserving learners from underprivileged communities, providing holistic support and guidance throughout their educational careers.

OUR VALUES:

• We challenge ourselves to be more AWESOME
• We are driven to KEEP learning and EVOLVING
• We look beyond symptoms to identify and RESOLVE ROOT CAUSES
• We hold each other accountable through CANDID and constructive FEEDBACK
• We respect and care for each other and know we will only SUCCEED if we work AS A TEAM
• We CARE deeply ABOUT the success of CYBERLOGIC
• We FINISH WHAT WE START
• We always GIVE OUR BEST even if it means putting in the hard yards
• We KEEP THINGS SIMPLE

The Client Success Principal is responsible for leading strategic client growth across key client accounts by applying management consulting and digital transformation consulting as the primary departure point for shaping value. In practice, the role centres on executive-level client engagement, opportunity shaping, proposal and bid leadership, solution development, governance-oriented advisory input, and cross-functional coordination across internal teams and partner organisations. The role helps clients define direction, prioritise transformation initiatives, improve the maturity of their technology and operating environments, and translate strategic intent into commercially credible and deliverable programmes. The role also supports account expansion, strategic initiatives, knowledge sharing and mentorship, while helping to strengthen Cyberlogic’s market positioning, commercial performance and long-term client relationships.

• Strategic and commercially minded, with the ability to connect client business priorities to practical consulting, technology and transformation outcomes.
• Strong executive presence and credibility in engaging senior stakeholders, facilitating alignment and guiding high-value conversations.
• Consulting-oriented thinking, with the ability to structure ambiguity, diagnose challenges, frame opportunities and shape actionable recommendations.
• High standard of judgement, professionalism and accountability in managing complex client environments and internal coordination.
• Strong communication capability, including the ability to produce clear, persuasive and governance-aware written and verbal outputs.
• Collaborative leadership style, with the ability to influence across teams, mentor colleagues, maintain quality in multi-stakeholder delivery environments, and represent Cyberlogic confidently in the market as a credible brand ambassador.

• Management consulting and digital transformation consulting capability, including problem structuring, solution framing and strategic recommendation development.
• Strategic account management, stakeholder mapping and opportunity development across complex client environments.
• Proposal leadership, bid coordination, commercial modelling support and solution positioning.
• Capability to lead or oversee O-CIO assignments and large-scale transformation programmes with appropriate quality, discipline and executive alignment.
• Strong written communication, presentation development and facilitation skills for executive, board and client audiences.
• Working knowledge of managed IT services, cybersecurity, governance, service maturity and operating model considerations.
• Ability to mentor others, create reusable frameworks or collateral, and contribute to internal capability building and market positioning.

• The ability to balance an internal revenue target or KPI with client-centric goals, therefore, creating strong foundations for continued growth in key client accounts as a ‘by-product’ of serving the client’s goals, business outcomes and best interests. The credibility of professional advice organically leads to growth in accounts.
• Shapes complex client opportunities into clear, commercially credible proposals, advisory engagements, O-CIO scopes or transformation roadmaps that clients can confidently evaluate and act upon.
• Produces executive-ready recommendations, presentations, discussion papers and strategic outputs that support informed client decision-making and strengthen confidence in Cyberlogic’s advisory capability.
• Builds trust with senior stakeholders through structured engagement, sound judgement, professional communication and consistently high-quality work output.
• Provides effective oversight across O-CIO assignments and digital transformation initiatives, resulting in clearer priorities, stronger stakeholder alignment and more disciplined execution.
• Translates ambiguity into practical frameworks, workstreams, decision points and action plans that internal teams and client stakeholders can execute against.
• Contributes meaningfully to account growth, opportunity conversion, client retention or consulting pull-through through well-positioned strategic and commercial input.
• Develops reusable collateral, methods, templates and thought leadership assets that improve the quality, consistency and scalability of Cyberlogic’s consulting-led work.
• Represents Cyberlogic credibly in the market through confident engagement, trusted advisory presence and conduct that strengthens the brand and supports long-term client and partner confidence.

• A relevant tertiary qualification in business, commerce, information systems, technology, marketing, consulting or a related field.
• Typically 8–12 years of relevant experience in consulting, client success, account leadership, technology advisory or digital transformation roles.
• Demonstrated experience engaging senior client stakeholders and leading commercially significant opportunities, proposals or strategic accounts.
• Experience working across multidisciplinary teams to shape solutions, align delivery input and maintain quality in complex client engagements.
• Experience in technology-enabled business transformation, strategic advisory, managed services or equivalent client-facing consulting environments.
• Exposure to governance, risk, executive reporting and board-level communication would be advantageous.
• Coaching, executive coaching or management consulting experience at a well-recognised consulting firm or technology company would also be considered advantageous.

Should you work from home, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location to deliver your best in terms of performance and productivity.