Senior Program Manager – Deployments

Identify manual, brittle, or one-off processes across sales, customer success, and customer support that create bottlenecks at scale, and build automated replacements.

Partner with sales and customer success to ensure pre-sale commitments translate into executable deployment plans with clear timelines, dependencies, and handoffs.

Develop and maintain the operational playbooks, tooling, and workflows that field and support teams rely on across all active deployments.

Establish SLA frameworks and escalation paths for customer support that remain effective as deployment volume grows.

Build a structured feedback channel between customer-facing teams and Product, synthesizing field observations into clear input on feature gaps, operational friction, and emerging customer needs.

Collaborate with engineering and product to ensure internal tooling investments reflect real deployment requirements and scale constraints.

Bachelor's degree in a relevant field such as Computer Science, Engineering, Business, or a related discipline.

Demonstrated experience designing and automating workflows across sales, customer success, or support functions, ideally in a hardware or field deployment context.

Strong analytical instincts with the ability to spot systemic problems in operational data and build durable solutions.

Experience working closely with customer-facing teams in a technical product environment involving complex, multi-stakeholder deployments.

Familiarity with CRM and support platforms (e.g., HubSpot, Salesforce, Zendesk) and project tracking tools such as Jira and Confluence.

Excellent communication skills; able to operate across sales, engineering, product, and executive stakeholders without losing clarity.