Technical Writer II [528]

D-Wave is seeking a Technical Writer II to support our growth and continued product releases. In this role, you will join our team of technical writers and work closely with software, hardware, support, and marketing teams to research, create, and maintain customer-facing technical documentation. This includes API reference material, programming instructions, code examples, user guides, system administration guides, hardware documentation, training materials, error messages, release notes, and more.

• →Produce high-quality customer-facing technical documentation that meets the needs of technical audiences, including API references, user guides, hardware documentation, training materials, release notes, and code examples.

• →Partner with software, hardware, support, product, and marketing teams to gather information, understand documentation requirements, and ensure content is accurate, complete, and aligned with product functionality.

• →Participate in the product development lifecycle to identify, plan, and deliver documentation additions, enhancements, and updates for new releases.

• →Analyze existing and proposed content to identify opportunities for reuse, single-sourcing, consistency, and improved maintainability across documentation assets.

• →Identify, track, and resolve documentation gaps, inconsistencies, and defects, particularly related to product maintenance, troubleshooting, and user workflows, using tools such as Git and Jira, through hand-on work on the product and APIs.

• →Define, review, and improve documentation management processes, standards, and best practices, while incorporating relevant industry trends and advancements.

• →Ensure consistent, accurate, and user-friendly information across customer-facing platforms, including documentation websites, open-source repositories, learning management systems, and knowledge bases.

• →Review and edit peer content to maintain quality, clarity, consistency, and adherence to established documentation standards.

• →Contribute to continuous improvements in the documentation experience by recommending process enhancements, improving content discoverability, and advocating for customer documentation needs across teams.

• Bachelor's degree in Computer Science, Mathematics, Engineering, Physics,  or equivalent experience. 

• 3+ years of experience as a technical writer producing customer-facing documentation for software development or technical audiences. 

• Experience coding in Python. 

• Ability to independently manage multiple priorities and deliver high-quality work on schedule. 

• Strong analytical and problem-solving skills with the ability to evaluate complex technical information and determine the best approach to communicate it. 

• Ability to quickly learn complex technical concepts and translate them into clear, user-friendly documentation. 

• Excellent written and verbal communication skills. 

• Strong collaboration and cross-functional partnership skills. 

• Demonstrated attention to detail and commitment to quality.

• Experience with Docs-as-Code methodologies. 

• Experience with HTML and CSS. 

• Experience producing hardware documentation. 

• Experience applying single-sourcing and minimalist documentation principles. 

• Experience with reStructuredText, Markdown, or similar markup languages. 

• Experience using Git-based workflows. 

• Experience supporting documentation translation or localization efforts. 

• Experience applying accessibility standards and best practices. 

• Experience with UI/UX design principles. 

• Experience conducting user analysis and incorporating user feedback into documentation improvements. 

• Experience analyzing documentation metrics and using data to inform decisions. 

• Experience with graphic design and technical illustration. 

• Experience creating, maintaining, and troubleshooting documentation publishing pipelines.

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
• We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
• We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
• As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.