Community Specialist
Canada·KitchenerRemotemidQuick Summary
Monitor, respond to,
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to pr
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.
The Community Specialist is a person who loves variety in their day from: moderating Community discussions and triaging social media questions and inquiries to helping us track and grow customer engagement. This role offers opportunities to create, design, and deliver customer-facing materials that are delivered through the Brightspace Community to D2L's global client base.
Our next Community Specialist takes tremendous pride in their work, loves working collaboratively across multiple teams, and fosters respectful, open, professional communication. A successful Community Specialist must have strong writing, inter-personal, project management, and process implementation skills.
Responsibilities
~1 min read- Corporate Communications (Internal and External)
- Community Engagement
- Project Management
- Data Analysis
- User Experience Design
- Working Collaboratively
- Knowledge Management
- Experience working as part of large-scale project teams, working with multiple stakeholders to drive completion of new and existing initiatives
- Experience with Community platforms and social media communications for a large organization
- Prior experience with course creation in Brightspace, HTML, CSS, Salesforce, Twitter are all assets
- 2-3 years prior experience in Customer Service capacity
- Strong organizational and tracking skills
The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.
Requirements
~1 min read
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.
Location & Eligibility
Listing Details
- Posted
- June 11, 2026
- First seen
- June 11, 2026
- Last seen
- June 11, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 87%
- Scored at
- June 11, 2026
Signal breakdown
D2L (Desire2Learn) is a global learning innovation company founded in 1999 by John Baker, providing the Brightspace learning platform to K-12, higher education, and corporate sectors worldwide.
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Community SpecialistCAD 54000-67000