Account Supervisor - Crisis & Issues Management (New York, NY)

• →Crisis Communication Strategy: Lead and develop crisis communication plans for clients, including media statements, Q&As, and stakeholder messaging.
• →Client Management: Serve as the day-to-day lead for clients facing complex crisis situations, providing strategic counsel and guidance.
• →Media Relations: Work closely with media to handle crisis response, conduct outreach, and manage inquiries.
• →Monitoring & Reporting: Oversee issues monitoring and reporting to track emerging issues that could affect client reputation.
• →Internal Collaboration: Partner with internal teams (social media, digital, legal, and executives) to develop integrated crisis communications responses.
• →Training & Preparedness: Assist in the development and facilitation of media training, crisis simulations, and internal readiness programs for clients.
• →Risk Assessment: Identify and assess potential reputational risks and develop proactive solutions to mitigate them.
• →Team Leadership: Mentor and provide guidance to junior team members while collaborating with senior leadership to drive account strategy.

Qualifications:

• →5+ years of PR agency experience, with a strong focus on crisis and issues management, media relations, and reputation management.
• →Proven ability to manage high-pressure situations and provide clear, decisive counsel in real-time.
• →Strong written and verbal communication skills with the ability to craft compelling narratives under tight deadlines.
• →Ability to develop and implement crisis communication plans, including risk assessments, stakeholder messaging, and media strategies.
• →Experience working with senior executives and cross-functional teams to navigate complex challenges.
• →Media training experience and familiarity with crisis simulation exercises is a plus.
• →Strong organizational and project management skills, with the ability to manage multiple clients and deadlines simultaneously.
• →Ability to work independently, with a strategic mindset and attention to detail.

Preferred Skills:

• →A deep understanding of crisis communications principles, including reputational risk, social media management, and government affairs.
• →Familiarity with crisis communication tools and media monitoring platforms.

The salary range for this role is commensurate with experience: $80k - $100k.

At DKC, we celebrate diversity and are committed to creating an inclusive environment for all employees.

We are proud to be an equal opportunity employer and value diversity at our agency. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Department: Public Affairs
This is a full time position