Aviation Trusted Agent (Aviation - Civil Service)

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Expected to process airport security identification media (badges) in accordance with the Transportation Security Administration (TSA) regulations and airport Standard Operating Procedures (SOP).

1. Collects information from applicants and current airport ID media holders to be used to transmit information for clearance of the Criminal History Records Check (CHRC) and Security Threat Assessment (STA), via the Designated Aviation Channeler.
2. Handles and reviews badge applications for completeness and accuracy.
3. Determines applicant’s identity in accordance with federal regulations, TSA requirements, and airport policies.
4. Ensures that the STA approval is received from TSA prior to issuing ID media.
5. Oversees security training and ensures Security Identification Display Area (SIDA) badge applicants have successfully completed security training prior to SIDA badge issuance.
6. Accurately logs, tracks and reconciles the issuance, loss, theft, return and destruction of control number items.
7. Maintains a list of unaccumulated ID media (stop list) to prevent unauthorized access to the secure areas, as required by TSA regulations.
8. Files and labels all required forms.
9. Accurately collects fees using SAP (Pay 1) for processing payments and billing accounts.
10. Communicates with customers via telephone and email.
11. Processes applications and ensures that a variety of media ID and vehicle stickers/vehicle caps are issued and maintained in accordance with TSA regulations.
12. Verifies information submitted to the Security Credentialing Office regarding badge applications, communicates the status of security identification media, schedules fingerprinting and training appointments, and safeguards other general information.
13. Subject to varying shifts, including working some weekends.
14. Regular, reliable and punctual attendance is an essential function of the job. 

• Must successfully pass and maintain a clear Transportation Security Administration (TSA) security threat assessment.

Salary Range

 

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.

• High school diploma or GED.

• Three (3) years of customer service experience which involved responding to complex inquiries, heavy data entry, analyzing documentation for accuracy, processing applications/permits and/or compliance/credentialing verification.  

• Associate degree (or higher) in any field plus one (1) year of the required experience will meet the education and experience requirements. 
• A current Airport Certified Employee (ACE) – Trusted Agent certification will meet the education and experience requirements.