Customer Excellence Business Partner - East

United States·Baltimoremid

OtherCustomer Excellence Manager

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Overview

At Daniels, we’re committed to delivering on our promises to customers at every touchpoint. As a Customer Excellence Business Partner,

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OtherCustomer Excellence Manager

At Daniels, we’re committed to delivering on our promises to customers at every touchpoint. As a Customer Excellence Business Partner, you will play a critical role in owning and protecting the customer experience across your region—ensuring issues are resolved, relationships are strong, and service consistently meets our standards.

This is a highly collaborative, fast-paced role where your ability to anticipate risks, influence outcomes, and follow through will directly impact customer retention and satisfaction.

This position is primarily remote but will require 30% travel to our facilities within our Mid-Atlantic Region.

Own the end-to-end customer experience across your region, ensuring issues are resolved and customers stay informed

Drive resolution of service issues by coordinating cross-functional teams and maintaining accountability

Monitor account health, identify risks early, and proactively intervene to protect retention

Build and manage relationships with key accounts, leading service reviews and follow-ups

Partner with Business Unit Customer Service teams to improve processes, capability, and performance

Support customer communication during high-impact issues, ensuring clarity and consistency

Analyze trends in customer feedback and performance, delivering actionable insights to leadership

5+ years of experience in customer service operations, with leadership or senior-level responsibility

Proven ability to influence and drive outcomes without direct authority

Strong communication skills with confidence in customer-facing situations

Experience working in fast-paced, cross-functional environments with shifting priorities

Ability to analyze data, identify trends, and translate insights into actionBackground in logistics, healthcare, or regulated industries preferred

High proficiency in Salesforce and Microsoft Office tools

Must have the capability to travel 30% of the time within the Mid-Atlantic region

Essential and stable industry – As a critical partner to healthcare, Daniels Health offers year-round job security in a recession-resistant field

Mission-driven work – Make a meaningful impact by supporting safer, more sustainable medical waste management

Strong safety culture – We prioritize your well-being with enhanced PPE protocols and a commitment to workplace safety

Growth opportunities – Be part of a company that invests in its people and promotes from within

Comprehensive benefits – Enjoy medical, dental, and vision coverage starting on Day One, plus additional wellness and insurance options

Supportive team environment – Join a collaborative, values-driven culture where your contributions are recognized and respected

If you're looking for a stable, mission-driven role where your leadership makes a real impact, we’d love to hear from you. At Daniels Health, you’ll be part of a team that values safety, innovation, and people. Apply today and take the next step in your career with a company that’s transforming healthcare waste management for good.