Growth Lead

• Own upsell and cross-sell pipeline across the account portfolio

• Proactively identify expansion opportunities through client conversations, performance data, and NPS insights

• Lead commercial conversations: scoping, pricing discussions, proposal delivery, and close

• Partner with Managing Directors and Director’s of Growth: when they surface an upsell signal from their accounts, you run the close process

• Hit quarterly expansion revenue targets

• Take low-to-mid complexity inbound deals in partnership with the existing Growth Team

• Participate in onboarding calls for new clients to establish the expansion relationship from day one

• Build and maintain deep fluency in Darkroom's full 30+ service catalog so you can identify the right offer for any signal

• Own the NPS program end-to-end: send cadence, follow-up, response rate

• Run 30/60/90-day check-ins on new accounts

• Surface commercial signals to your own pipeline; surface retention signals to the services team

• Maintain clean account documentation in Notion and HubSpot

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  Own churn mitigation or rehab

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  Deliver QBRs

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  Execute campaign changes or optimizations (that's the account team)

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  Run outbound new-logo prospecting

Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.