Transportation Supv-Field

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General Summary:

Essential Duties and Responsibilities:

• →Monitors and supervises operator performance, including on-board ride checks and proper application of rules, regulations, policies, operational procedures, and safety requirements.
• →Documents operator performance and enforces established rules and policies
  Responds to operators' requests for information or assistance and relays information to operators relating to operational issues (e.g., detours, events).
• →Monitors the daily performance/operation of fixed routes, including efficiency, system safety, and on-time performance; makes recommendations for adjustments. Develops routes for detours and extraordinary events.
• →Informs Directors and Managers on personnel issues and observations, vehicle, and system, and other issues and problems in a timely manner.
• →Assists in developing goals and conducting performance evaluations of subordinate personnel.
• →Directs and coordinates bus services along designated bus routes and/or service territories within the DART service area.
• →Assists Operators with passenger relations. Investigates customer complaints and acts as liaison for the Agency with the public.
• →Provides routing/service information and assistance to customers, as needed.
• →Responds to, investigates, and submits reports on accidents, incidents and claims involving Agency vehicles and personnel.
• →Reports suspicious activity to Transit Police.
• →Inspects rail stations, transit stations, bus shelters, and bus stops.
• →Monitors routes for adverse operating conditions (e.g., construction, road conditions, weather, extraordinary events, accidents, emergency situations) that may cause delays and responds appropriately to maintain or restore scheduled services. Assists in the investigation of service delays and other operational problems. Collects and reviews data, and develops recommendations to improve service delivery.
• →Monitors their hand-held radio.
• →Collaborates with Bus Dispatch personnel and bus operators to ensure accurate information is provided to address concerns and/or issues.
• →Works closely with Bus Operations Managers, Bus Operators, Maintenance Supervisors, Field Supervisors, and other staff members to support the delivery of safe and reliable transit service.
• →Follows and supports compliance with safety rules, policies, and procedures in support of DART's safety guidelines, rules, regulations, and safety goals.
• →Coordinates bus bridge services between rail stations as needed and directed by Bus Dispatch.
• →Performs various administrative duties, including writing and submitting reports relating to incidents, accidents, and service conditions. Identifies existing or future potential issues affecting the efficiency or effectiveness of fixed-route service delivery and brings them to the appropriate departments for resolution.
• →Acts as a liaison between Dart and other external agencies, both public and private, to manage resources during special events, emergency situations, and other related matters.
• →Acts as an emergency responder for natural and human-caused disasters that involve public mass transit services.
• →Provides bus revenue service as needed to support the transportation of customers
• →Performs regular field work using a vehicle, laptop, and radio to assess the overall performance of the transit system. This includes being visible in a vehicle monitoring on-time performance, monitoring systems such as Real Time Signs and other customer communications – postings at stops, and assessing road conditions.
• →Performs other related duties as assigned.

Open until qualified applicants are identified.

Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.