Sr. Technical Enablement Specialist

As a Sr. Enablement Specialist at Databricks, you will apply your expertise in enablement to lead the design, rollout, and adoption of enablement programs for Databricks Technical Support Engineers, including collaboration with Support leaders and SMEs and/or Technical Curriculum Developers.  Programs in your portfolio can include onboarding and everboarding motions focused on developing and maintaining technical and soft skills for Technical Support Engineers. 

As a member of the Databricks Support Enablement Team, you’ll be responsible for (1) keeping up to date with the latest and greatest that Databricks has to offer when it comes to Support, (2) work with our enablement team to fully understand the business needs and requirements for Support, (3) create high-impact programs for Support, and (4) work with a team of technical enablement specialists to curate and  design content needed for programs.

• Use your Databricks and Enablement expertise to lead the design, curate, and maintain enablement programs for Databricks Technical Support
• Work with subject-matter-experts and technical enablement specialists to scope needs for new courses and updates to existing ones 
• Drive improvements in Support KPIs through successful enablement programs (lagging indicators)

• Experience with enablement programs for technical audiences
• Experience with technical support best practices
• Experience with cross-functional stakeholder management
• Strong analytical skills and data-driven decision-making
• [Preferred] Experience designing and developing highly technical training

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.