Product Operations Lead

• →Run the product operating system: sprint planning across Product, Eng, and Design, and own the backlog as a living artifact.
• →Own release coordination, QA readiness, launch checklists, and cross-team communication.
• →Spot coordination gaps, unclear ownership, and bottlenecks before they become expensive.
• →Own support operations: intake, routing, resolution, and turning recurring support signals into product and engineering inputs.
• →Use AI aggressively to compress admin work and build lightweight automations that let a small team operate at greater scale.
• →Simplify process aggressively, favoring higher reliability over more ceremony.

Tech stack: Swift, SwiftUI, Kotlin, Compose, TypeScript, Hono, Postgres, Supabase, Snowflake, Cloudflare, AWS, Amplitude, Statsig, Sentry, Grafana Cloud

• 3–7 years in a product, project, or technical program management role on a software product, with a track record of execution and operational rigor.
• Hands-on exposure to the full software development lifecycle: sprints, backlog, releases, and QA.
• Fluent working directly with engineers in a software development environment.
• Has owned a product-ops or release process end-to-end and independently, including building one from scratch and recognizing when an existing one is broken.
• Experience at an early-stage (Seed to Series C) startup.
• Strong communicator and facilitator who runs meetings, documents decisions, and closes loops.
• Able to work in person daily at the New York City office.

• A consumer or B2B2C background with deep operational complexity, such as trust and safety, payments, moderation, or multi-stakeholder coordination.
• Experience operating across multiple company stages, from very small teams up through scale.

• Location: New York, NY
• Work policy: On-site, 5 days per week
• Compensation: $100K–$180K + equity
• Visa sponsorship: Available, including transfers
• Employment type: Full-time