Service Writer

Discover a rewarding career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We are more than just a service provider; we are a unified force combining the expertise of industry titans Quala, Boasso Global, and PSC.

The Service Writer is the face of DCI, ensuring customer support via phone, email, and in-person interactions. This role is pivotal in managing the service lifecycle—from initial quoting and upselling to providing real-time updates and finalizing billing.

• Customer Management: Act as the primary point of contact for all inquiries. Provide accurate quotes, identify opportunities for additional services, and maintain communication through final payment.
• Workflow Coordination: Generate detailed repair orders, conduct daily yard audits, and maintain shop logs to ensure maximum operational efficiency.
• Production Liaison: Serve as the vital link between Service Management and Technicians to ensure projects remain on schedule and meet quality standards.
• Parts & Inventory Management: Research, procure, and allocate parts according to job specifications. Support the fabrication team by ensuring all necessary materials are staged and ready.
• Administrative Oversight: Manage technician timekeeping for weekly payroll submittal and track daily Key Performance Indicators (KPIs) to be displayed within the facility.
• Invoicing & Documentation: Prepare and finalize shop invoices. Maintain comprehensive job files, including all correspondence and approvals, to ensure prompt processing and payment.

• Education: High School Diploma required; Associate’s or Bachelor’s degree preferred.
• Experience: 5+ years of experience in a similar service-oriented or industrial role.
• Technical Skills: Proficient in administrative tasks, time management, and organizational workflows.
• Interpersonal Skills: A self-starter with exceptional written and verbal communication skills and a "customer-first" mentality.

• Active Role: This position requires frequent movement between the office and the yard for vehicle and tank inspections.
• Safety First: We prioritize your well-being. Safety glasses and steel-toe boots (PPE) are required at all times when working in shop areas.