Customer Service Representative

Position Summary:

Join the Dead River Company team! We’re looking for a dependable, customer-focused Customer Service Representative to perform a variety of administrative and computer-related responsibilities. This position plays a key role in ensuring customer satisfaction, supporting company goals, and maintaining a positive and efficient work environment. As a Dead River Company ambassador, you’ll exemplify our core values every day. 

• →Courteously answer incoming calls and assist walk-in customers with professionalism and care.
• →Utilize the ADDS E3 system for customer account setup, maintenance, and record updates.
• →Perform data entry and administrative tasks related to:
  • →Inventory control
  • →Accounts payable and receivable
  • →Posting and payment processing
  • →Price change administration and bank deposits
• →Develop and maintain thorough knowledge of company products, services, and delivery schedules.
• →Participate enthusiastically in annual market objectives, promotional programs, and contests.
• →Support team members by cross-training and providing assistance as needed.
• →Perform general office duties such as filing, photocopying, and document shredding.
• →Assist with special projects and additional duties as assigned.

• Minimum of one year of customer service experience preferred.
• Experience with computer systems and data entry is a must.

• High school diploma or equivalent preferred.

• Dependable and punctual.
• Strong communication and active listening skills.
• Accurate, organized, and detail-oriented.
• Able to focus and multitask in a dynamic environment.
• Courteous demeanor and professional appearance.
• Flexible to work seasonal overtime.
• Problem-solving and troubleshooting skills.
• Adaptable to change and continuous improvement.

This position interacts directly with customers both in person and over the phone, requiring excellent interpersonal and problem-solving skills. Collaboration with other employees and departments is essential to ensure smooth operations and customer satisfaction.

The Customer Service Representative acts as a trusted advisor to customers, resolving common issues such as billing or delivery inquiries. Complex issues are referred to the appropriate department head for resolution.