Reception Officer

• Based at our Warrnambool Campus
• Part-time 0.6 FTE and continuing (flexible ordinary hour span)
• $80,046 - $84,849 (HEW 4) + 17% Superannuation (pro rata part time)
  
  

This is an opportunity to be the friendly first point of contact for Deakin Residential Services and help create a welcoming, supportive residential community in Warrnambool. As Reception Officer, you will provide exceptional customer service and administrative support to current and prospective residents, families, university staff and contractors, while assisting with programs, events and day-to-day residential operations. Reporting to the Senior Coordinator, Deakin Residential Services Operations, you will play an important role in ensuring residents receive timely information, support and referrals, contributing to a positive student experience and vibrant residential community. This position is rostered for 7:00am to 3:00pm on Wednesdays and Thursdays, and 9:00am to 5:00pm on Sundays.

• Be the first point of contact that matters - deliver welcoming, reliable reception and administrative support to residents, families, staff and contractors.
• Create outstanding customer experiences by responding quickly to enquiries, resolving issues and connecting people with the right services.
• Bring ideas to the table - embrace continuous improvement, adapt to change and help refine processes that make services more accessible and efficient.
• Thrive in a collaborative, inclusive team – communicate clearly, build strong relationships and support colleagues to deliver shared outcomes.
• Stay organised and proactive - manage daily tasks, track progress and balance priorities to keep operations running smoothly in a busy residential environment.                                                                                                         

• Completion of an Associate Diploma level qualifications with relevant work experience or a certificate level qualification with post-certificate relevant work experience; or
• Completion of a post-Trades Certificate or Advanced Certificate and extensive relevant and on the job training; or
• An equivalent combination of relevant experience and/or education/training
  
  

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Ryan Manson (Senior Coordinator, Deakin Residential Service Operations) on r.manson@deakin.edu.au

For a copy of the position description, please see below:

 PD - Reception Officer, 589622.pdf

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

In accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence, appointment to this role is subject to successful completion of relevant pre-employment checks, including Working With Children Checks and candidate gender-based violence declarations.

Candidates may be asked to declare whether they have been investigated for an allegation of Gender‑based Violence, or determined to have engaged in conduct that constitutes Gender‑based Violence during the course of their previous employment, or otherwise in a legal process.  A declaration is not required from individuals who have experienced gender‑based violence.  A ‘Yes’ response does not automatically exclude a candidate from employment, and any information provided will be treated confidentially and considered only for relevance to the role and the University’s safety obligations.

Advertised: 09 Oct 2026 AUS Eastern Daylight Time

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