Head of Industry Marketing

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

Decagon is looking for a Head of Industry Marketing to own our go-to-market strategy across our core verticals. You'll define how Decagon is positioned, messaged, and sold into each industry, and partner closely with Sales, Product, Agent Product, and Growth to turn that strategy into pipeline and revenue.

• 10+ years of experience in product marketing or industry/solutions marketing, ideally at a B2B SaaS company.

• You've owned a vertical or segment GTM strategy, not just executed campaigns within someone else's framework.

• You're a strong messaging strategist who knows how to develop a point of view, translate it into crisp narratives, and pressure-test it with buyers and sellers.

• You've worked closely with enterprise sales teams and understand what it takes to influence a complex, multi-stakeholder deal.

• You think in positioning before you think in deliverables. You ask "why does this matter to the buyer?" before "what should this say?"

• You're comfortable with ambiguity and can define the structure others will execute against.

• Experience marketing to complex, regulated industries.

• A track record launching new vertical motions from scratch, not just inheriting a playbook.

• Familiarity with the AI or CX technology landscape and the ability to credibly engage with technical and non-technical stakeholders alike.

• Experience building analyst and press relationships within a specific industry.