E-commerce Support Specialist (m/f)

For the needs of our Client, an international company that provides extraordinary everyday care for families worldwide, we are advertising the position:  

Our client is looking for an E-commerce Support Specialist – West Balkans, a highly organized, analytical, and proactive professional who will contribute to the continued growth of leading brands through strong coordination skills, a data-driven mindset, and a passion for digital commerce. If you are motivated by working in a fast-paced and dynamic environment, collaborating with cross-functional teams, and supporting the development of online sales channels, this is an exciting opportunity to make a meaningful impact on business performance across the region.

• Support the day-to-day management of e-commerce activities across West Balkan markets, ensuring smooth execution of online sales initiatives and operational excellence
• Coordinate product listings, assortment updates, pricing, promotional activities, and content management across retailer platforms and marketplaces, while ensuring accuracy and consistency of all product information
• Optimize product pages with high-quality content, including images, descriptions, keywords, and brand assets, to maximize online visibility and customer engagement
• Support distributors in the execution of activity plans and maintain effective communication with internal teams, external partners, and key stakeholders
• Monitor key e-commerce KPIs, including sales performance, traffic, conversion rates, product availability, and campaign effectiveness, providing insights and recommendations for improvement
• Identify opportunities to enhance online visibility, customer experience, and sales performance through data-driven analysis
• Coordinate the execution of online campaigns, promotional calendars, banners, product launches, seasonal activations, and retailer media initiatives
• Collaborate closely with Brand Activation and cross-functional teams to ensure consistent brand execution across all digital touchpoints
• Support regional e-commerce projects, process improvement initiatives, and maintain accurate operational documentation and procedures 

• Bachelor’s degree in business, Marketing, E-commerce, or related field.
• 1–3 years of experience in e-commerce, digital sales support, customer support, or FMCG operations.
• Experience working with online retailers or marketplaces is a strong advantage.
• Strong analytical and organizational skills.
• Advanced knowledge of Microsoft Excel and PowerPoint.
• Familiarity with e-commerce platforms, CMS tools, or retailer portals is preferred.
• Fluent English required.
• Driver’s license

• Competitive pay package
• Working in an international setting with a team of experienced, motivated, and devoted teammates
• Personal development, training, and learning opportunities

Please send your application and CV in English, with full confidentiality, to the following e-mail:

e-mail: info.ba@dekra.com

Closing date for applications is 31.07.2026.

Any additional information can be obtained at +387 33 29 52 54

Note: Please be informed that only short-listed candidates will be contacted and invited for an interview. By applying to the job advertisement, candidates agree that their data may be shared with the client. Thank you for understanding.