Renewals Operations Analyst

In this role, you will:

• Build and maintain account assignments and territories for Customer Success Managers and Renewal Managers, keeping coverage aligned as the business grows

• Establish renewal and expansion target quotas for CSMs and Renewal Managers, and keep attainment reporting current and trustworthy

• Run commission reports and partner with the commissions team to resolve discrepancies and edge cases quickly

• Forecast renewals across a portfolio of products, surfacing risk and upside early enough to act on

• Own the churn report end to end, including definitions, data integrity, and the trends leadership relies on

• Design and maintain reports and dashboards in Salesforce that give CS and Renewals leaders clear visibility into pipeline health and performance

• Improve the data quality and processes behind assignments, quotas, and forecasting so the system scales without breaking

• Partner cross functionally with Finance, Sales Operations, and CS leadership to keep definitions and numbers consistent across teams

• Identify operational gaps and design repeatable, scalable solutions that reduce manual effort

• 3–5 years in Salesforce administration or Sales Operations

• Strong proficiency building reports and dashboards in Salesforce

• Background in renewal operations and renewal processes

• Sharp attention to detail; you catch the discrepancy before it becomes a problem

• Comfort owning data and driving it to accuracy with minimal direction

• 2–3 years supporting a Renewals and/or Customer Success team at a SaaS company

• Finance or accounting background

• Proficiency in Power BI

• Gainsight administration experience

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen, value different perspectives, and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.