Process Excellence Analyst

Manchester - Main Officefull-timemid

OtherAnalyst

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Quick Summary

Key Responsibilities

Deep-dive into interactions (e.g., chat transcripts, emails, call volumes) to identify trending merchant friction points, repetitive queries, and process gaps.

Requirements Summary

Proven ability to translate raw merchant interaction data and metrics into actionable process redesigns. Global Mindset: Track record of managing stakeholders across different cultures, time zones,

Technical Tools

OtherAnalyst

We are looking for a proactive, data-driven Process Excellence Analyst to join our Merchant Excellence team.

Responsibilities

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Requirements

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Nice to Have

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What We Offer

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At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

✓🔧 Make a visible impact every day – Your work directly improves experiences for customers, partners and riders.

✓🌱 Learn fast in an entrepreneurial environment – Work close to the market with autonomy, pace and real responsibility.

✓🧠 Build a career, not just a role – Stretch yourself, develop new skills and grow as the business evolves.

✓🌎 Deliver together in an inclusive culture – Collaborative, values-driven teams that support how you work best.

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!