Strategy & Operations Manager - Courier & Logistics

The Planning & Performance team is responsible for ensuring our courier network remains stable, engaged, and responsive across multiple markets. We oversee the lifecycle experience following onboarding, focusing on enabling new couriers to get started successfully and supporting ongoing participation over time.

Our mission is to maintain a reliable and adaptable supply base that can flex in line with changing customer and operational demand. We combine data insights, operational strategy, and cross-functional collaboration to ensure our network remains healthy, resilient, and ready to scale.

As an Operations Manager, you will play a key role in shaping the performance and stability of our courier network across multiple markets. You will focus on the lifecycle beyond onboarding, ensuring strong engagement, sustainable participation, and the right balance of supply to meet evolving demand.

This is a fast-paced and high-impact role, centred on understanding network dynamics, identifying emerging risks or opportunities, and implementing effective operational responses. You will be accountable for maintaining a healthy and responsive supply base throughout the lifecycle, ensuring it aligns with business and customer needs.

You will operate as a hands-on operator, taking initiatives from concept through to execution and continuous improvement. Working closely with cross-functional partners across operations, product, analytics, and other central teams, you will translate data and insights into scalable strategies and frameworks. Acting as the bridge between analysis and execution, you will build practical playbooks and mechanisms that drive consistent performance across markets.

• Demonstrated experience leading and delivering operational improvements or strategic initiatives in complex, fast-paced environments. You have a track record of identifying gaps or opportunities and translating them into practical, scalable solutions.

• Strong analytical capability. You are comfortable navigating ambiguity, structuring problems clearly, and using data to inform decisions and prioritisation.

• Working knowledge of SQL and comfort working with large datasets. You can use data to answer business questions and support performance tracking, and you demonstrate strong logical thinking with the ability to learn quickly. Experience building dashboards or automating reporting is a plus.

• Strong stakeholder management skills. You can align cross-functional partners around shared goals, communicate trade-offs clearly, and drive adoption of new processes or ways of working.

• A strong bias for outcomes. You focus on delivering impact, measuring results, and iterating based on evidence and learning.

• Familiarity with experimentation, measurement design, and operational change management.

• You have experience using basic automation tools (like Zapier, smart spreadsheets, or basic scripts) to automate repetitive tasks and build simple systems that handle high-volume operations.

• Experience with courier, logistics, or gig economy operations.

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We are a technology-driven company working at pace, with the autonomy to build, test, and ship. If you enjoy solving messy problems and turning them into scalable systems, you will find plenty to do here.

This role is based in our London Head Office (The River Building) and follows our hybrid working approach, with an expectation of around 60% of your time in the office. We aim to be flexible where possible, balancing individual needs with collaboration, stakeholder engagement, and delivery.