Director of Housekeeping - Hilton Tucson El Conquistador

Scope:

Manages the operation of the housekeeping and laundry areas of the hotel to ensure product quality standards are met and that hotel guest rooms, public space, and all other areas of the hotel are spotlessly clean and well maintained.

Ø  Manages the operations of the housekeeping and laundry areas through subordinate supervisors and employees to ensure the achievement of departmental productivity objectives and service quality standards.

Ø  Establishes and maintains cost control system for linen and cleaning supplies inventories; oversees the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels necessary for efficient operation of the hotel.

Ø  Develops and implements systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services; oversees inspections of housekeeping/ laundry activities to ensure procedures are followed according to standard.

Ø  Responsible for the proper scheduling of staff and work according to productivity standards and forecasted occupancy.

Ø  Compiles and reports information on housekeeping activities and expenses; provides information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability.

Ø  Recruits, hires, trains, and provides career development for housekeeping staff; conducts performance evaluations and provides feedback for employees.

Ø  Develops the department’s annual budget; monitors and reports variances against plan; keeps track of labor costs and related expenses.

Ø  Responds quickly to guest requests in a friendly manner.  Follows up to ensure guest satisfaction.

Ø  Displays a professional image at all times through appearance and dress.

Ø  Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates.

Ø  Conducts training classes regarding safety, security, department procedures and service guidelines.

Ø  Fulfills Manager on Duty shifts.

Ø  Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws. 

Will be required to work nights, weekends and holidays.

Will be required to work in fast paced environment.

Will be exposed to and working with household chemicals.

Since supervising a group of employees and inspecting their work is the major responsibility of this position, Director of Housekeeping spends a significant amount of their workday listening and speaking.

A great deal of time is spent inspecting rooms and public areas usually accomplished by walking to each area assigned, and communicating with employees.  A small amount of time is spent unlocking, opening and closing such items as doors or drawers.

The person in this position spends a significant amount of time utilizing problem solving, counseling, reasoning, motivating and training abilities.

Advanced mathematical skills and reading abilities are used.

Communication devices such as the telephone or pager are frequently used for such functions as communicating with the housekeeping department while on the floor.

At times, a Director of Housekeeping will assist the houseperson or room attendants by helping to clean rooms or public areas.  This will involve bending, stooping and stretching.

Carrying and/ or lifting approximately 50 pounds and pushing and/ or pulling approximately 200 pounds occurs infrequently.