Hotel Reservations Support Specialist – Remote

United States·BaltimoreRemotemid

OtherSupport Specialist

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Overview

Position Overview We are seeking motivated, service-oriented individuals interested in assisting clients with hotel accommodations, reservations, and vacation planning.

Technical Tools

OtherSupport Specialist

We are seeking motivated, service-oriented individuals interested in assisting clients with hotel accommodations, reservations, and vacation planning. The Hotel Reservations Support Specialist works remotely to research lodging options, coordinate reservation details, and provide personalized support throughout the planning and booking process.

This role is ideal for individuals who enjoy helping others, have strong organizational and communication skills, and are comfortable learning online reservation systems and industry resources. Training and resources are provided to help individuals develop the knowledge needed to assist clients with hotels, resorts, and other vacation-related services.

Research hotels, resorts, and accommodation options based on client preferences and needs

Assist clients with availability, reservation options, and booking details

Coordinate accommodations and related vacation components when requested

Review reservation information for accuracy prior to confirmation

Communicate professionally with clients throughout the planning and booking process

Assist with reservation updates, changes, and general questions

Maintain organized client and booking records

Utilize approved reservation platforms and industry resources

Stay informed about properties, destinations, promotions, and booking procedures

Provide attentive follow-up and personalized client service

Strong communication and customer service skills
Excellent organization and attention to detail
Comfortable researching and comparing information online
Ability to work independently and manage time effectively
Basic computer and internet proficiency
Willingness to complete training and learn reservation systems
Previous experience in hospitality, customer service, reservations, or related fields is helpful but not required
Must be 18 years of age or older
Reliable computer and internet access

Fully remote work environment

Flexible scheduling

Training and ongoing educational resources

Access to reservation and planning tools

Industry and supplier resources

Supportive professional environment

Opportunities to expand knowledge across hotels, resorts, vacation packages, and destination experiences