Sr. Strategic IT Customer Liaison - (Part-Time)

Dexian Government Solutions is recruiting for a Senior Strategic IT Customer Liaison to support our USPS-OIG contract in Arlington, VA.

Location: 100% Remote

Position Description:

• The Strategic IT Customer Liaison acts as a strategic bridge leveraging deep operational credibility to protect OIG technical resources and improve customer service. This role is responsible for filling gaps in the development lifecycle, specifically focusing on pre-discovery, customer engagement, and post-deployment stabilization.

Key Responsibilities:

• Strategic Gatekeeping & ROI Assessment: Collecting and investigating technical ideas from the customer base, assigning projected Return on Investment (ROI) against finite resources, and triaging data analytics requests to route to the appropriate team with the right prioritization while reducing duplication of effort.
• Pre-Discovery & Upstream Software Lifecycles: Leading exploratory pre-discovery and discovery phases, engaging with customer working groups at the brainstorming stage, and proactively investigating current business processes to identify cost savings and efficiencies.
• Roadmap Development: Partnering with stakeholders to establish comprehensive strategic planning roadmaps for large projects such as application systems modernization rebuilds.
• Usability & Friction Discovery: Organizing volunteer user groups to conduct usability testing and identify operational inefficiencies and UX friction points.
• Milestone Accountability: Supporting Project Managers by communicating realistic timeframes to customers and communicating why milestone deadlines on customer responsibilities, such as requirements and UAT, are critical for deployment schedules to meet target.
• UAT & Training Bridge: Participating in User Acceptance Testing (UAT) as customer advocate, assisting the QA Engineer with test plan reviews, and collaborating with product owners on training, internal and external demos, and executive communications.
• Post-Deployment Tracking: Interfacing directly with customers during stabilization to assess satisfaction, develop success metrics, and manage the feedback loop to kickstart discovery for future v2 iterations.

Position Requirements:

• Deep operational credibility to act as an effective bridge between technical IT teams and the operational customer base.
• Law Enforcement & OIG Domain Expertise: Multi-year career background within federal law enforcement, including direct familiarity with typical OIG investigations policies and procedures.
• Case Management Expertise: Expert-level working knowledge of law enforcement case management systems and deep familiarity with operational data points.
• Customer-Side IT Engagement: Extensive hands-on experience acting as the primary business liaison to IT engineering teams-defining/prioritizing product backlogs, approving requirements, undergoing UAT, delivering training/demos, and managing operational support issues.
• Demonstrated experience in pre-discovery and discovery phases, including evaluating customer requests and leading brainstorming sessions.
• Strong communication and advocacy skills.

Secondary Requirements:

• Experience interacting with IT teams testing products such as new reports or software.
• Ability to collaborate with others to organize training, user guides, newsletters, and outreach efforts.
• Experience investigating and evaluating business processes to identify cost savings and efficiencies.

Experience

• Minimum five years' experience working for an Office of the Inspector General and strong relationships within the OIG community.
• Hands-on experience in business process analysis, requirement brainstorming, and pre-discovery exploratory work.
• A NACLC Public Trust is Required to Start.

Company Description

Dexian Government Solutions is an award-winning ISO 9001:2015 certified business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.

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This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.