Administration Manager

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100^th anniversary in business.

Join one of the most respected names in the building access solutions industry. Overhead Door Company of Charlotte™, a DH Pace Company, Inc., is seeking an Administration Manager to join our Mid-Atlantic Sales and Operations Management team. This role will be instrumental in leading our back-office operations, ensuring excellence in administrative processes, and assist in developing high-performing teams across multiple offices in the Mid-Atlantic region.

The Administration Manager will work directly with and alongside administrative staff and managers to oversee multiple aspects of sales and service operations support. This position requires a collaborative, hands-on leader who can manage day-to-day functions while driving process improvement and team development across regional offices.

• →Oversee and manage all back-office administration functions including:
• →Customer Service
• →Sales Order Entry
• →Contracts
• →Accounts Payable (A/P) and Accounts Receivable (A/R)
• →Billing, Invoicing, and Auditing
• →Supervise and mentor administrative teams to ensure accuracy, timeliness, and high-quality support.
• →Develop and refine reporting tools to monitor business performance and identify areas for improvement.
• →Collaborate with regional leadership to align operations with company goals and standards.
• →Train and develop team members to foster growth, consistency, and efficiency.
• →Ensure compliance with company policies and internal controls.
• →Travel 25% - 40% to Mid-Atlantic Satellite Offices

• Business degree preferred with minimum five (5) years of Administrative Management / Administration Operations Management / Multi-Branch Administration Management coupled with a minimum of five (5) years of administrative office experience with experience and knowledge of: Managing Administrative Staff and Managers, Reporting, C/S, Sales Order Entry, Contracts, A/P, A/R, billing, invoicing, call taking/scheduling and auditing. Minimum requirement is a High School Diploma or equivalent coupled with a minimum of ten (10) years of management experience.
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. Must have a good driving record.
• Computer proficient; MS Office Suite is a must to include proficiency with Excel; ERP and CRM system experience is also very important.
• Successful candidate will have excellent communication and customer relation skills, high sense of urgency with exceptional problem-solving skills and a keen sense for details.