Manager, Partnerships

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

• →Team Leadership & Development: 
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  • →Lead, coach, and develop a team of Partnerships Managers and Enablement Specialists across multiple levels of seniority
  • →Provide strategic direction to senior team members while actively supporting and developing junior talent
  • →Foster a high-performance, accountable, and collaborative team culture focused on partner success and revenue growth
  • →Remove barriers and enable the team to operate at maximum effectiveness
• →Drive Data-Driven Performance & Operational Excellence: 
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  • →Use Salesforce and analytics tools to monitor partner performance and inform decision-making
  • →Build and refine reporting frameworks and operational processes to improve visibility, scalability, and efficiency
  • →Identify trends, risks, and opportunities across the partner portfolio and translate them into actionable strategies
  • →Promote a strong culture of data-driven decision-making within the team
• →Drive Partner Strategy & Executive Reporting: 
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  • →Lead Quarterly Partner Strategy Reviews (PSRs) with internal leadership to align on performance, risks, and growth opportunities
  • →Ensure high-quality execution of Quarterly Business Reviews (QBRs) and ongoing strategic partner touchpoints
  • →Translate complex partner data into clear, actionable insights for executive stakeholders
  • →Support the team in identifying and executing revenue expansion and strategic growth opportunities
  • →Provide guidance on complex negotiations, renewals, and strategic account planning
  • →Maintain accurate tracking of partner health, risks, and opportunities in Salesforce
• →Cross-Functional Leadership & Execution:
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  • →Partner closely with Sales, Strategy, Product, Operations, and Clinical teams to drive alignment and maximize partner value
  • →Lead or contribute to strategic initiatives such as partner expansion programs, RFP/RFI responses, and data integrity improvements
  • →Act as a connector between internal teams and external partners to ensure alignment, clarity, and execution excellence
• →Partner Enablement & Experience & Continuous Improvement: 
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  • →Design and optimize scalable partner processes and playbooks to improve execution consistency
  • →Identify operational inefficiencies and implement tools and process improvements to increase team productivity and partner satisfaction

• Experience & Leadership
• • 7+ years of experience in Partnerships, Customer Success, Business Development, or B2B Operations
  • Proven people leadership experience, including coaching and developing high-performing teams
  • Experience managing hybrid teams of senior individual contributors and enablement functions in a fast-paced, scaling environment (managing managers is an asset)
  • Strong track record of managing team responsible for  large, complex, high-value accounts
  • Experience leading cross-functional initiatives in dynamic organizations
• Skills & Competencies
• • Highly data-driven, with strong proficiency in Salesforce and analytics tools to guide performance and decision-making
  • Strong commercial acumen with experience driving revenue growth and expansion
  • Exceptional communication and stakeholder management skills, with the ability to influence senior internal and external stakeholders
  • Ability to balance strategic thinking with hands-on operational execution
• Leadership Qualities
• • Customer-obsessed, with strong judgment and a problem-solving mindset
  • Comfortable operating in both strategic and detail-oriented execution layers
  • Entrepreneurial mindset with a track record of delivering results in high-growth environments
  • Strong executive presence and communication skills (written and verbal)
  • English required; bilingualism (English/French) is a strong asset
• Nice-to-Have
• • Experience in virtual care, employee benefits, or group insurance within the Canadian market

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up