Didomi4mo ago

Customer Success Manager, North America

New-York, United StatesPermanent Contractsenior

Customer Success ManagerCustomer SuccessCustomer

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Quick Summary

Overview

We are looking for a Senior Customer Success Manager to join our team in New York as we help global brands improve their website performance, ad revenue, and reduce privacy compliance risk.

Technical Tools

Customer Success ManagerCustomer SuccessCustomer

We are looking for a Senior Customer Success Manager to join our team in New York as we help global brands improve their website performance, ad revenue, and reduce privacy compliance risk. You will support our whole suite of privacy products.

In this role, you will manage client relationships, deliver new client training/product demos, support integration on client properties, work collaboratively with teams across the company to deliver client feedback, and more!

Own and manage assigned relationships within our growing portfolio of clients across North America

Provide world-class service through a variety of activities, including new client trainings/walkthroughs, technical support, and business reviews

Capture and share product feedback with our engineering and product teams

Demonstrate an interest in gaining technical expertise related to our products and offerings

Report to the client services team to establish and meet account management goals and objectives

Interpret data insights from our platform to recommend improvements/changes to clients that will yield positive results

Staying up to date in the changing landscape of data privacy regulations

Significant experience working in a client-facing services role

Exceptional client management skills

Strong project management experience

Ability to manage conflicting priorities and meet deadlines

Demonstrates a high degree of initiative and ownership

Exceptional written and verbal communication skills

Ability to be flexible and adaptable in high-intensity situations

Enthusiasm for working in a cross-cultural team with clients across multiple countries

Basic understanding of digital advertising and operations

Ability to understand technical concepts and components of digital websites

Experience using complex datasets to track performance trends, identify anomalies, and determine root causes

Experience running analyses and presenting insights back to clients in a clear and meaningful way

Experience using client-facing tools such as Zendesk, Slack, and HubSpot

Experience using internal tools such as Salesforce, Planhat, and Jira

Experience with JavaScript, HTML, and CSS (strongly encouraged)

Customer-facing experience with publishers or digital media companies

Experience using AI productivity tools

HR Screen (15 minutes)

Hiring Manager Interview with our Director, Customer Success United States (30 minutes)

ITW with our VP of Client Services & Global Enterprise (30 minutes)

Take-home Case Study

Case Study Presentation

Final Interview with a Founder (30 minutes)

Listing Details

Posted: December 19, 2025
First seen: March 26, 2026
Last seen: April 24, 2026

Posting Health

Days active: 28
Repost count: 0
Trust Level: 25%
Scored at: April 24, 2026

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Didomi

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Didomi is a leading provider of data privacy and consent solutions, helping organizations manage user consent effectively while enhancing trust and transparency.

Employees

350

Founded

2017

Domain

Jobs

External application · ~5 min on Didomi's site

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