L1 Service Desk Agent with Dutch

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

As a Level 1 Service Desk Agent (full time or part time), you will be the first point of contact for our valued customers, offering proactive, high-quality support. You’ll be empowered to solve technical challenges and enhance customer experiences in a fast-paced, rewarding role. Every day brings new challenges and opportunities to grow, with your contribution making a real difference.

Here’s how:

To be successful in this role, you’ll need a blend of technical know-how and excellent communication skills. This isn’t just about answering tickets; it’s about making a difference for our customers. The ideal candidate will bring:

•    Experience: 0-2 years in service desk support, or a solid background in customer service with a keen interest in tech.
•    Languages: Proficient in Dutch (written and spoken) and English. Ability to communicate effectively with customers from diverse backgrounds.
•    Tech-Savvy: Comfort with basic technical troubleshooting and eagerness to learn. Experience with helpdesk software or remote tools is a plus.
•    Problem Solver: You love challenges and have a keen eye for detail, ensuring issues are fully resolved in the most efficient way.

We offer:
•    Contract of Employment 
•    Private Medical Care 
•    Cafeteria Program 
•    Multisport Card
•    Life Insurance 
•    Hybrid Work Model (if applicable)
•    26 Days Annual Leave Regardless of Seniority 
•    Learning & Development (8,000+ Trainings) 
•    Career Growth Opportunities 
•    International & Multicultural Environment 
•    Foreign Language Use 
•    Employee Assistance Program 
•    Employee Referral Program 
•    Supportive & Inclusive Culture

Pay Transparency Statement

The monthly base salary range for this position is between 8,800.00 PLN Gross to 10,200.00 PLN Gross.
Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

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