Manager, Permit Operations Business Support - (26-PO-804000-048)

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.

Engineering  

Permit Operations-Central Administration

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

The Manager, Permit Operations Business Support provides management and oversight of the staff that supports the finances, customer service, Permit Information Management System (PIMS), and intake coordination. This position plans, manages, and controls the preparation of critical financial data, the enhancement of customer service processes, and the development and maintenance of standard operating procedures to ensure the efficient and effective operation of Permit Operations.

• Manages staff responsible for supporting all developer-related account establishment and billing activities, delivering customer service, and administering DC Water’s Permit Information Management System. 

   

• Provides guidance and advice to the Director, Permit Operations on daily operations, financial information, policies, and programs in order to manage and improve business support processes and develop staff. 

• Ensures all professional, technical, and ethical standards are upheld in the financial and business processes.

• Provides leadership, development, and training opportunities to direct reports to enhance their skills, performance, and professional service delivery. 

   

• Interfaces with customers to resolve complex financial, customer service, and business process issues, as needed.

• Performs routine technical and administrative functions including attending DC Water and/or departmental policy meetings and preparation of status reports for Permit Operations.

   

• Develops and implements plans and objectives to improve business results and enhance financial and business processes. 

• Performs other duties and projects as assigned at the discretion of the Director, Permit Operations.

*The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. 

At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life’s most precious resource in the nation’s capital.

• Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.

   

• Connect to a strong culture. Everything we do is grounded in our shared values—accountability, trust, teamwork, customer focus, safety, and wellbeing.

   

• Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees’ individuality and unique contributions.

   

• Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing

The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities.”

If a reasonable accommodation is needed to participate in the job application or interview process, to

perform essential job functions, and/or to receive other benefits and privileges of employment, please

email complianceada@dcwater.com.