Concierge

Position Overview:

• Serve as the operational backbone of the company's front-of-house, ensuring every tenant commitment is tracked, executed, and followed through to completion.

• Highly organized and detail-oriented role requiring authentic hospitality instincts and process discipline to manage multiple tasks precisely.

• Collaborate closely with the Concierge Manager, supporting tenant-facing operations including managing requests, communications, vendor services, and programming activations.

• Opportunity for growth within luxury hospitality leadership.

Core Responsibilities:

• Tenant Service Coordination: Support the Concierge Manager and front-of-house team by executing tenant requests and service arrangements. Track all open service items diligently until resolved, confirmed, and documented.

• Tenant Communication: Communicate with tenants warmly, precisely, and discreetly in writing and in person, reflecting the building's standard.

• Records & Preference Management: Maintain accurate records of tenant preferences, pending requests, and service history. Ensure the team has necessary information to deliver personalized service.

• Vendor & Partner Coordination: Coordinate with third-party providers and vendors to fulfill tenant requests and event needs. Manage scheduling, confirm details, communicate changes professionally, and maintain organized vendor records.

• Front-of-House Operational Support: Provide operational support during peak times, manage deliveries, visitor registration, tenant notifications, and maintain front-of-house presentation and brand standards.

• Scheduling & Task Coordination: Support task and scheduling management for the concierge team, ensuring high-volume environments run smoothly.

• Programming & Events Support: Assist with logistics of tenant programming, wellness activations, and private events. Manage RSVP tracking, vendor coordination, event setup, and provide on-site support.

• Continuous Improvement: Identify service request patterns or coordination challenges and communicate observations for improvement.

What You Bring:

• 2+ years of experience in luxury hospitality, concierge services, executive support, or high-touch service coordination.

• Exceptional organizational skills managing multiple tasks simultaneously with accuracy and urgency.

• Strong written and verbal communication skills representing the company professionally.

• Proficiency with service management platforms, CRM tools, scheduling software, Microsoft Office Suite.

• Proactive, solutions-oriented mindset anticipating needs ahead of requests.

• Absolute discretion and professional composure in tenant and team interactions.

• Genuine passion for service and interest in luxury hospitality career growth.

• Bilingual English/Spanish is strongly preferred.

 

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