djd-fitness-eastern-pa5mo ago

Member Services Representative

Pa-Mt. Pocono-mid

OtherMember Services Representative

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Quick Summary

Key Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Requirements Summary

Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must.

Technical Tools

OtherMember Services Representative

Benefits:

Employee discounts
Opportunity for advancement
Training & development

Improve others, Improve yourself.

You Belong!

Job Summary:

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Member services representative will be responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience.

Essential Duties and Responsibilities:

Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
More than 75% of your time will be spent on cleaning the club and equipment.
Thoroughly clean and sanitize restrooms, locker room areas.

Qualifications/Requirements:

Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.

Physical Demands: