HVAC Service Manager

US·Denvermid

OtherHvac Service Manager

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Quick Summary

Key Responsibilities

Lead, manage, and hold the HVAC service team accountable Conduct weekly 1:1s, technician ride-alongs, and coaching sessions Develop technicians in technical ability, customer service, communication,

Technical Tools

OtherHvac Service Manager

Since 1999, Done! Plumbing, Heating, Cooling & Electrical has proudly served homeowners throughout the Denver metro area. For more than 25 years, we’ve built our reputation by taking care of our customers, supporting our people, and getting the job DONE!

We’re not looking for someone who wants to manage from behind a desk. We’re looking for an experienced HVAC Service Manager who knows the residential home-service industry, understands what technicians face in the field, and knows how to coach people to become better.

At Done, culture matters. We believe in accountability, teamwork, development, recognition, and giving our people the tools and support they need to win. If you’re a strong leader who enjoys developing technicians, driving performance, and building a team people want to be part of, we want to meet you.

Competitive salary + 10% bonus
Medical, Dental & Vision insurance
401(k) with 4% company match
Paid Time Off
Paid Holidays
Paid Parental Leave
Career growth with an established home-services company
A team-focused environment where strong leadership is valued

Responsibilities

~1 min read

Lead, manage, and hold the HVAC service team accountable
Conduct weekly 1:1s, technician ride-alongs, and coaching sessions
Develop technicians in technical ability, customer service, communication, and performance
Track team performance, KPIs, and department goals
Provide technical support and help technicians work through challenging calls
Partner closely with dispatch to ensure we're getting the right technician to the right call
Identify underperformance and create clear plans for improvement
Help create a culture where expectations are clear and great performance is recognized
Keep the GM updated on department performance, budget projections, and KPIs
Be available to support the team when an employee is on call and an issue needs to be escalated

2+ years of management or leadership experience
Strong knowledge of residential HVAC
Previous hands-on field experience in the home-service industry
A leader who is comfortable getting in the truck and into the field with technicians
Proven ability to coach, develop, and hold employees accountable
Strong customer-service and problem-resolution skills
Ability to understand and manage performance metrics and KPIs
Basic Microsoft Office skills
Valid driver's license with a clean driving record

Done has been serving Denver-area homeowners since 1999, and we're still growing. We're looking for leaders who want more than their next job. We want people who want to build teams, develop careers, raise the standard, and make an impact.

If you're an experienced home-service leader who believes great culture and high performance can go hand in hand, apply today and come see how we get it DONE!