Subject Matter Expert

Our Support team is passionate about delivering excellent service and ensuring the highest quality across all lines of business. We’re driven by a shared mission to support our teammates, resolve complex issues, and uphold the standards that help our processes thrive. As we continue to scale, SMEs play a key role in maintaining that bar of excellence.

We’re looking for teammates ready to take the next step as a Subject Matter Expert (SME) in India (Hyderabad). In this role, you’ll act as a peer leader by helping solve complex cases, guiding teammates through tough scenarios, and escalating issues appropriately. You will champion best practices and help preserve our team's operational integrity for our lines of business.

You will report to the Senior Team Lead, on our Subject Matter Expert team.

• Serve as a go-to resource for teammates navigating complex workflows.
• Help drive process quality by sharing your knowledge and insights.
• Support the escalation process to ensure appropriate resolution paths.
• Collaborate with leaders to identify knowledge or process gaps.
• Set a positive example and help foster a culture of learning and support.

• You possess an advanced C1 English proficiency level or higher (both written and spoken).
• You are fully available to work on-site, night shift, directly from our Hyderabad office.
• You bring a proven background in a fast-paced customer support or operations environment, consistently meeting top-tier KPIs and SLA metrics.
• You demonstrate excellent proficiency with CRM platforms (e.g., Salesforce) and digital ticketing workflows.
• You are a first-principles, collaborative problem solver who is highly reliable, compliant with data privacy standards (HIPAA/GDPR), and has a natural talent for mentoring junior peers.

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.