Premium Onboarding Partner, DDfB

DoorDash for Business provides meal solutions to our corporate clientele, but we aren’t stopping there. Our mission is to become the premier benefits partner for executives, employees, and administrators across the globe, leveraging the DoorDash platform to deliver industry-leading selection, quality, and customer service to every business customer for every business use case. We are building an entrepreneurial, customer-obsessed, and fast-moving team to create the right products and services for the future of work.

We’re looking for a Premium Onboarding Partner (POP) to own the implementation and launch experience for our highest-value DoorDash for Business and Catering customers. From Sales handoff through successful launch, you will serve as the customer’s launch quarterback — translating their business needs into the right product configuration, technical setup, and onboarding strategy.

You’ll serve as a consultant to customers on how to best configure the DoorDash for Business platform, support technical integrations such as SSO and SCIM, help establish user-management solutions such as SFTP, and train administrators to confidently manage their programs through the Admin Portal. You’ll also develop launch strategies that drive employee awareness, enrollment, engagement, and adoption.

This role sits at the intersection of customer strategy, technical implementation, and operational execution. You’ll partner closely with customers, Account Executives, and internal technical and operational teams to solve problems, remove launch blockers, and ensure customers are set up for long-term success from day one.

Reporting to the Manager of Client Success, you’ll be a critical operator on the Customer Success & Operations team, owning the customer launch experience and ensuring customers are set up for long-term success with DoorDash

• Own a portfolio of new customer implementations from Sales handoff through successful launch, driving milestones, SLAs, and an exceptional onboarding experience
• Translate customer goals and use cases into the right product configuration and launch plan, consulting on program design and setup
• Guide technical implementation, including integrations such as SSO and SCIM and user-management solutions such as SFTP
• Prepare customers for launch by training administrators on the Admin Portal and developing communication strategies that drive employee enrollment, engagement, and adoption
• Partner with Account Executives and cross-functional teams to proactively identify risks, resolve blockers, and keep launches on track
• Use AI, automation, customer insights, and product expertise to solve problems, improve the onboarding experience, and continuously scale and optimize our implementation playbooks

• You have 2+ years of experience in customer onboarding, implementation, customer success, technical support or a related customer-facing role
• You have experience owning customer projects or implementations end-to-end and can manage multiple launches, priorities, dependencies, and deadlines simultaneously
• You are technically curious and comfortable learning complex products, guiding customers through configuration and integrations, and translating business needs into actionable solutions
• You are a strong communicator and relationship builder who can confidently lead customer meetings, trainings, and technical or operational discussions while driving accountability
• You are a proactive, analytical problem solver who identifies risks early, uses data to inform decisions, and thrives in a fast-moving, evolving environment
• You are fluent in using AI and modern productivity tools to work more efficiently, improve problem-solving, and raise the quality and scale of your work

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023.  We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

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