Senior Associate, Strategy & Operations – Expression of Interest

The Senior Associate role is suited to self-driven, ownership-oriented individuals who excel at solving complex problems through a combination of data-driven thinking and a customer-first mindset. Success in this role requires strong cross-functional collaboration and the ability to turn strategy into execution.

You will be embedded within an S&O function which you can learn more about here. We follow a hybrid model, with three days each week spent in our Sydney or Melbourne office.

• Curious Mind - You have a curious mind for seeking out problems and thrive on solving complex problems.  You love to learn how things work and how to make them work more efficiently.  In this role you will unpack ambiguous problems and discover new ways to improve the DoorDash business.
• Own & build - You will be responsible for a key component of the customer experience, whether that experience is for customers that order on DoorDash, Dashers who earn and deliver or Merchants who sell through DoorDash. You will own an integral part of the experience for that customer type.  One example in the customer team could include being  responsible for developing and executing the overall operational strategy for DoorDash homepage, where you will focus on increasing customer conversion through improving in-app merchandising and customer experience
• Experiment - Use a data-driven approach and deep market knowledge to identify improvement opportunities, run tests and make our business 1% better everyday
• Influence – Work cross-functionally with our Australia and International teams, such as Strategy & Operations, Marketing, Sales, Product, and Engineering
• Grow professionally - there is room for professional development and to own additional scope and special projects related to consumer and marketplace side of the business.  

• Marketplace
• New Verticals 
• Merchant
• Ads & Promotions 
• Dasher & Logistics 
• Commerce Platform
• DoorDash for Business 

• You have 3-5 years experience in operations / project management / strategy consulting / product / technology  
• You're a strong cross-functional operator. You influence without authority, communicate effectively, and align stakeholders across teams.
• You're an analytical powerhouse. You lead with data, and you're comfortable pulling your own data in SQL and modeling in Excel.
• You take ownership. You’re a proactive self-starter who enjoys solving problems, operating independently through ambiguity, and seeing initiatives through from strategy to execution.
• You're a builder, not just a scaler. You have the entrepreneurial instinct to take something from 0→1 — whether that's a new product, a new partnership model, or a go-to-market approach that doesn't exist yet. You're energised by ambiguity, know how to create structure where none exists, and don't need a playbook to get started.
• You think beyond your portfolio. You're not satisfied owning your segment in isolation — you're naturally curious about how levers you pull in one place create ripple effects across the broader business, and you proactively identify the highest-leverage opportunities at the platform level.

• Our Talent team will review your profile and experience
• If there’s a potential match for current opportunities, we’ll reach out to learn more about your background and interests
• You’ll join our talent community, and we’ll keep you in the loop about future opportunities.

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

If you need any accommodations, please inform your recruiting contact upon initial connection.