Senior Associate, New Verticals - Convenience Merchant Strategy & Operations

Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to build and scale new businesses everyday! These roles sit within our Convenience Strategy & Operations - the first vertical we launched outside of restaurants! Convenience is one of our most profitable and accessible verticals with the highest monthly average users across our New Verticals platform - we are growing the team so come join us! 

We are hiring a Senior Associate on our Convenience Merchant Strategy & Operations team to work on major enterprise merchant initiatives. In this role, you will lead growth projects for major Convenience merchants, including dedicated ownership over a portfolio of major enterprise banners. You will act as a GM charged with growing our customer base, improving merchant performance, and achieving aggressive growth targets for one of DoorDash's largest and most dynamic verticals.

Key Responsibilities:

• Drive Promotion Strategy: Determine the most effective promotion structures, occasions, and audiences for each merchant in your portfolio, and work with our partnerships team to execute on those opportunities.
• Enrich the In-App Experience: Work with our New Verticals growth team to optimize in-app merchandising across the funnel.
• Launch "0 to 1" Initiatives: Identify, validate, and act on the highest impact growth opportunities across our merchant base.

These roles sit at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks.

You will report into a Manager on our New Verticals Convenience team and be an individual contributor position. We operate in a hybrid model and spend a few days a month in person together.

• Strategize. From first principles, you’ll develop the optimal strategy for best serving all sides of the marketplace - dashers, merchants and consumers.
• Operate. Own tracking dashboards and manage week over week metrics to drive high quality operations.
• Analyze. Build models using Excel and SQL to evaluate the economic, operational and strategic costs and benefits of various programs and experiments — and increasingly, use AI to accelerate and deepen that analysis.
• Experiment. You’ll transform strategies into operational experiments, product features and net-new tooling that create measurable outcomes.
• Build with AI. You'll use AI tools to automate manual processes, build new prototypes and develop product visions. You'll be expected to push the boundaries of what's possible with AI in your day-to-day work, and share what you learn with the team.
• Lead, collaborate and Influence. You’ll partner with and influence cross-functional teams including growth, quality, finance, product and engineering to launch initiatives to the finish line. 

• You have 2-4+ years of experience. You’ve succeeded in similar cultures that are highly analytical and cross-functional (whether in tech, operations, strategy, consulting, banking, or a related experience).
• You are an owner. You're always looking for opportunities to better your work product and own the outcome – both the good and the bad
• You're entrepreneurial. You have a bias for action and are able to build things from the ground up.
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL and building models in excel.
• You solve problems from first principles. You have a talent for synthesizing complex problems, can translate high-level goals into actionable plans, and enjoy implementing a process
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team.
• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environment
• You're energized by AI tools — and you actively experiment with them. You don't wait to be told how to use a new tool; you’re already exploring tools like Claude, Cursor, Gemini and more. You bring a builder's mindset to AI: using it to automate the repetitive, accelerate the analytical, and unlock work that would otherwise require a larger team. You're comfortable with a role whose scope will continue to shift as AI becomes more capable, and you see that as an opportunity rather than a threat.
• You have a completed Bachelor’s Degree ideally in Economics, Business, Finance or a related business field.

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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