Accounts Receivable Analyst, Order- to- Cash

We're excited to meet candidates who have many of the following qualifications:

• Own assigned customer accounts throughout the Order-to-Cash lifecycle, from invoice creation and delivery through collection and payment application.

• Prepare and process customer invoices accurately and within established deadlines.

• Review invoices and supporting documentation for completeness and compliance with customer-specific billing requirements.

• Submit invoices through the appropriate customer portals, VMS platforms, EDI channels, or other delivery methods.

• Monitor invoice submissions through acceptance, promptly researching and resolving rejections, missing documentation, and other delivery issues.

• Review aging reports and perform consistent, professional follow-up on outstanding balances.

• Communicate directly with customers to obtain payment status, resolve disputes, and secure payment commitments.

• Maintain clear collection notes, follow-up dates, supporting documentation, and account histories.

• Escalate unresolved balances, process delays, and other risks proactively with sufficient supporting detail.

• Apply cash receipts accurately and promptly.

• Research and resolve unapplied cash, misapplied payments, short payments, overpayments, deductions, and unidentified remittances.

• Perform detailed customer account reconciliations involving invoices, payments, credits, adjustments, and disputed balances.

• Partner with internal teams to resolve issues while retaining ownership and following each item through completion.

• Identify recurring problems, determine root causes, and recommend improvements to Order-to-Cash processes and controls.

• Create and maintain clear process documentation and standard operating procedures.

• Maintain accurate, audit-ready AR records and support period-end close activities, reconciliations, and reporting as needed.

• Balance routine transactional responsibilities with time-sensitive research, customer requests, and exception handling in a high-volume environment.

• Experience in Order-to-Cash, Accounts Receivable, revenue cycle, or a related finance operations role.

• Experience with invoicing, invoice delivery, collections, cash application, and account reconciliations.

• Strong Excel skills, including VLOOKUP and the ability to analyze and reconcile large data sets.

• Ability to work independently, take ownership of assigned accounts, and follow issues through resolution.

• Strong problem-solving skills with the ability to identify root causes and improve processes.

• Experience with NetSuite and Salesforce preferred.

• Strong attention to detail, organization, documentation, and follow-through.

• Professional communication skills and the ability to work effectively with customers and internal teams.

At Doximity, you'll join a mission-driven company where your work has a meaningful impact on healthcare. We believe great ideas come from empowered teams, and we're committed to creating an environment where people can do their best work.

• Make a real impact. Help build products that support over a million healthcare professionals and ultimately improve patient care.
• Work with exceptional teammates. Collaborate with thoughtful, talented colleagues who value curiosity, humility, and continuous learning.
• Enjoy flexibility and trust. We support flexible ways of working and empower employees with the autonomy to own their work.
• Grow your career. Take on meaningful challenges, develop new skills, and shape your career through mentorship and professional development.
• Bring your authentic self. We're committed to fostering an inclusive culture where diverse perspectives are welcomed, respected, and celebrated.

Doximity may use artificial intelligence (AI)-enabled tools throughout the hiring process to help improve the candidate experience and support our recruiting team. These tools may assist with administrative tasks such as scheduling, general communication, interview coordination, note-taking, or summarizing interview feedback. Human recruiters and hiring managers make all hiring decisions. We are committed to using AI responsibly, transparently, and in accordance with applicable laws.

Doximity is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone can thrive. We consider all qualified applicants without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

If you require a reasonable accommodation during the application or interview process, please let us know so we can support your participation.