Dreamgolf1mo ago

Guest Services Supervisor

NekoosaFull Time Seasonalmid

OtherGuest Services Supervisor

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Quick Summary

Overview

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here,

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OtherGuest Services Supervisor

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

The Guest Services Supervisor supports the Guest Services Manager in delivering seamless and exceptional guest experiences. Based at Clark’s Cabin, the central Guest Services hub, this role helps oversee daily Guest Services operations including the coordination, storage, delivery, and tracking of luggage, golf clubs, and other guest belongings. The position assists with transportation logistics, provides operational leadership for the Guest Services team, and ensures consistent service standards for guests throughout their stay.

Greet guests in a professional and welcoming manner
Assist with luggage handling and transportation needs
Provide accurate information and personalized assistance to ensure a positive guest experience
Serve as a resource for Guest Services Associates when addressing guest requests or service concerns

Coordinate the pickup, storage, and delivery of golf bags, luggage, and personal belongings
Manage daily luggage check-ins and check-outs
Work closely with Front Desk, Housekeeping, and other departments to ensure efficient operations

Assist in managing incoming transportation requests
Coordinate shuttle dispatch through the TrackMyShuttle app and two-way radios
Support Guest Services Associates in maintaining organized and timely shuttle operations

Oversee guest rentals for bicycles, kayaks, paddle boards, and other recreational equipment
Ensure equipment is prepared and delivered in a timely manner
Provide guidance to staff on proper rental procedures and guest communication

Oversee the creation of Shipsticks shipments for guests
Ensure accurate handling, labeling, and documentation of all shipments
Coordinate pick-ups and drop-offs and assist staff with shipment questions when needed

Support the Guest Services Manager in daily operational leadership of the Guest Services team
Provide guidance and direction to Guest Services Associates during shifts
Maintain cleanliness and organization of the Guest Services area
Monitor inventory levels and communicate operational needs
Ensure daily tasks and service standards are consistently met

Friendly, professional, and service-oriented demeanor
Strong organizational and time management skills
Effective verbal communication skills
Ability to work efficiently in a fast-paced environment
Strong attention to detail
Ability to work collaboratively within a team setting
Flexibility to work early mornings, evenings, weekends, and holidays

Must be able to:

Read and write in English
Communicate verbally with staff members with or without the use of two-way radios
Give and follow verbal and written instructions
Visually inspect work areas
Operate vehicles and equipment for extended periods
Perform mathematical calculations involving fractions, decimals, and percentages
Retrieve, read, and interpret information from technical sources
Stand, walk, push, pull, lift, grasp, bend, and kneel for up to 5 hours at a time
Lift up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly

Sand Valley team members work within a resort environment with both indoor and outdoor work settings. Work conditions may vary by role, season, and business needs.