Trade Support Engineer

Singaporemid

Customer SupportSupport Engineer

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Quick Summary

Requirements Summary

1–3 years of experience in trade support, systems administration, site reliability engineering, or a related technical role (internships or projects count!) Bachelor’s Degree in Computer Science,

Technical Tools

Customer SupportSupport Engineer

Requirements

~1 min read

1–3 years of experience in trade support, systems administration, site reliability engineering, or a related technical role (internships or projects count!)
Bachelor’s Degree in Computer Science, Engineering, or related STEM field
Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and ability to use common troubleshooting tools
Exposure to containerized applications (e.g., Docker, Kubernetes) is a plus
Ability to think through and troubleshoot technical problems under time pressure
Clear communication skills, written and verbal
Familiarity with scripting languages (e.g., Python, Bash, PowerShell) for basic automation tasks
Experience with Linux/Unix environments (basic command line skills)

Keeping trading systems healthy and available by proactively spotting and resolving potential issues
Responding to trader and engineer request with both urgency and understanding of the bigger operational context
Participating in the onboarding of new desks and systems, thinking ahead about how they’ll fit into the broader ecosystem
Learning the trading environment deeply so you can anticipate challenges and suggest improvements

Intent over Instruction: we’ll share what we’re trying to achieve; you’ll help determine the best way to get there
Responsibility and trustworthiness: you follow through and communicate progress and results clearly
Continuous learning and adaptability: when conditions change, you adjust while keeping the mission in mind
Collaboration: you seek input when needed but are comfortable making informed decisions yourself

You enjoy diagnosing problems and thinking creatively about solutions
You’re excited about fast-moving environments and want to see your work make an impact quickly
You learn by doing and feel comfortable diving into unfamiliar technology