Contact Center Solution Architect (Chicago, IL)

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OtherSolution Architect

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Quick Summary

Overview

function googleTranslateElementInit() { new google.translate.TranslateElement({pageLanguage: 'en'}, 'google_translate_element'); } Contact Center Solution Architect (Chicago, IL)

Key Responsibilities

5+ years with Conversational AI technology - Chatbots both messages/voice with proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions.

Technical Tools

awsazuregcpci-cd

Responsibilities

~2 min read

→5+ years with Conversational AI technology - Chatbots both messages/voice with proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions.
→Experience integrating these chatbots on web/.com site and then API gateway integrations
→Orchestration of solutions designs involving above + Middleware + end data system /generative AI+RAG
→8+ years of hands on technical experience in Contact Center & CX platforms
→8+ years of experience with cloud technologies / infrastructure (AWS)
→Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices.
- →Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.
- →Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries
- →Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms.
- →Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments.
- →Lead/design/architecting API integrations between internal platforms, external systems, and cloud services.
- →Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions.

Department: Preferred Vendors
This is a contract to hire position

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