Bilingual Case Manager

· Makes appropriate connection for job seekers to open positions resulting in employments.

· Help businesses recruit the best applicants for their jobs.

· Interviews customers to assess service needs.

· Aids customers in developing, evaluating and effectively initiating and implementing plans to enhance employment skills.

· Identify job seeker barriers and refer to appropriate resources.

· Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.

· Implements prescribed program-related procedures and accurate case management.

· Provides ongoing case management and serves as a liaison between customers and service providers.

· Documents all customer interactions through well-written case notes.

· Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.

· Ensures that case files meet or exceed programmatic requirements.

· Provides valued and timely service to both job seekers and employers

· Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.

Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance