Eligibility and Outreach Specialist

· Develop relationships with community organizations, educational facilities and social service agencies to encourage enrollment in workforce center programs.

· Conduct outreach presentations as needed with a wide range of audiences including high school students, community colleges, social service agencies, criminal justice agencies, etc.

· Identify, develop, and implement strategic outreach and recruitment opportunities to ensure proper quantity and quality of talent is available to meet employer needs.

· Establish and maintain knowledge of community and participate in community events and other activities including collaborative recruitment strategies with community partners. This may require a weekend and evening work schedule.

· Assist individuals with understanding and completing program enrollment processes.

· Conduct eligibility assessment and initial program application.

· Facilitate Career Navigators and newly enrolled participants handoffs providing adequate information for an extreme customer service experience.

· Coordinate and maintain referral records in alignment with the workforce development board's requirements and MOU.

· Ensure that customer files and records are maintained in accordance with legal requirements and Company policies and procedures.

· Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.