Service Delivery Manager

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com

• →Supervise functional teams or account leads for assigned accounts to ensure delivery objectives are met
• →Develop demand forecasts with account teams to support planning and end-to-end service delivery
• →Work with functional teams to plan projects and workload forecasts, and oversee resolution of account-specific service issues
• →Monitor and approve account expenditures in line with policies; ensure adherence to budget and recommend variances if required
• →Collaborate with management, lines of service, and clients to manage relationships between delivery and consumer groups
• →Identify and monitor service improvements to enhance customer satisfaction and ensure delivery meets client expectations
• →Partner with functional teams to integrate new, enhanced, and existing service offerings for accounts
• →Support hiring activities, including selection, training, performance evaluation, and development of team members
• →Address performance issues and recommend personnel actions such as salary adjustments, transfers, or terminations to management

• Bachelor’s degree or equivalent combination of education and experience (including minimum 5 years studied or worked in the US and returned to Vietnam)
• Degree in Business Administration, Engineering, Information Systems, or related field preferred
• At least 6 years of experience in support services, project, or program roles
• Minimum 2 years of leadership experience
• Experience in the technology industry
• Experience working with company products and operating systems

• Good project management skills
• Strong analytical and problem-solving skills
• Good interpersonal and communication skills to interact with customers and team members
• Leadership and organizational capabilities
• Ability to work effectively in a team environment
• Willingness to travel when required

• Office-based, 5 days per week

If you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, please click “Apply Now” to submit your resume. 

In return, we are committed to providing a hiring experience that is transparent, fair, and engaging. Interviews and onboarding are conducted online as part of DXC’s virtual‑first approach to work. 

DXC Technology is proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and celebrate diversity as a source of strength. We believe in bringing your whole self to work, and our company grows only when our people grow. 

Reasonable accommodation for qualified candidates may be made in accordance with the DXC Accommodation Policy, including support for individuals with physical and mental disabilities. 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.