Desktop Support Analyst I

Are you energized by solving technical issues and helping users stay productive?

DYOPATH is seeking a detail-oriented Desktop Support Analyst I who thrives in a fast-paced environment, enjoys troubleshooting, and delivers excellent end-user support.

• Purpose with Passion – Our L.O.V.E. philosophy (Living Our Values Every Day) drives meaningful impact in everything we do
• Growth & Development – Opportunities for training, certifications, and career advancement
• Collaborative Environment – Work alongside supportive teammates in a respectful, team-first culture
• Recognition & Impact – Your contributions directly support business operations and user success

• Location: On-site (Hanover, TX)
• Schedule: 1st Shift (8a–5p); Monday through Friday 
• Pay Rate: $22.50/hour

• Provide technical support for desktops, laptops, printers, scanners, and peripherals
• Troubleshoot hardware and software issues via phone, chat, and in person
• Install, deploy, and maintain company hardware, software, and applications
• Track, manage, and resolve incidents and service requests using ticketing systems while meeting SLA requirements
• Perform system updates including Microsoft security patches, antivirus updates, and application upgrades
• Create, update, and maintain knowledge base documentation and user guides
• Order and manage hardware parts for maintenance and repair
• Act as a point of contact for third-party vendors and support technicians
• Document processes and contribute to continuous improvement initiatives

• Bachelor’s degree in Computer Science, IT, or related field OR
• 4 years of equivalent work experience
• A+ Certification required

• Intermediate hardware and software troubleshooting skills
• Experience with Microsoft 365 and SharePoint (preferred)
• Ability to analyze issues, identify root causes, and resolve incidents effectively
• Strong written and verbal communication skills
• Detail-oriented with excellent organizational skills
• Strong customer service mindset with professionalism and empathy
• Ability to prioritize tasks and meet deadlines
• Team-oriented with the ability to collaborate across departments

• Valid driver’s license with acceptable driving record
• Ability to pass a background check prior to hire

As a Desktop Support Analyst I, you will play a key role in keeping users connected, productive, and supported. Your work ensures reliable IT operations, enhances the user experience, and contributes to continuous service improvement across the organization.