Desktop Support Analyst II (Mexico)

Are you driven to solve technical challenges and provide outstanding customer support? We’re looking for a Desktop Support Analyst II who enjoys hands-on technical work, supporting end users, and keeping technology running smoothly on-site.

• Purpose-Driven Work – Play a critical role in empowering staff and users through reliable, responsive technology support.
• Professional Growth – Expand your technical skillset across multiple platforms, operating systems, and enterprise tools.
• Team-Oriented Environment – Work closely with colleagues at all levels of the organization in a collaborative, service-focused culture.
• Meaningful Impact – Your work directly supports productivity, learning, and day‑to‑day operations across the organization.

• Location: On-site (Santa Catarina, Nuevo León, Mexico)
• Schedule: 1st Shift (6:30 AM – 5:00 PM), Monday through Friday, with willingness to provide weekend/holiday coverage
• Pay Rate: 24,000 MXN (monthly)
• Transportation: Assistance available (client provided)

• Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line
• Monitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real time.
• Install, maintain, and repair computers, servers, peripherals, and related IT equipment.
• Provide technical support for software applications, databases, and client service platforms.
• Interface with third-party vendors to troubleshoot and resolve technical issues and service disruptions
• Troubleshoot and resolve hardware, software, and service outages in a timely and efficient manner
• Ensure software license compliance across supported environments
• Maintain accurate inventory records and safeguard the physical security of IT assets
• Perform work in field environments, including bending, kneeling, and climbing as required
• Complete additional duties and responsibilities as assigned

• Diploma

• Basic computer literacy and familiarity with technical software
• Hands-on break-fix and hardware troubleshooting expertise
• Strong troubleshooting and problem-solving skills
• Good verbal and written communication skills
• Ability to work independently and collaboratively
• Professional approach to customer interactions
• Strong organization and time management skills
• ServiceNow, ITSM tools, O365, Active Directory, Networking basics (LAN/WAN, VPN)

• Ability to lift/carry up to 70 lbs (32 kgs)
• Comfortable working in varying physical field conditions
• Ability to be agile in field environments, including bending, kneeling, and climbing as required

As a Desktop Support Analyst II, you are a trusted technical partner who ensures systems are secure, reliable, and ready when needed. Your expertise keeps operations moving, minimizes downtime, and delivers a positive technology experience to every user you support.