Partner Success Specialist, Audience Generation

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Partner Success Specialist, Audience Generation helps prepare and execute partner engagements, translates performance data into actionable insights, and coordinates activities that support partner value, retention, and growth.

This role combines relationship support, analysis, and project coordination with opportunities to build expertise in enrollment strategy and commercial account management. As proficiency develops, the Specialist takes increasing ownership of defined partner interactions and account activities under the guidance of Partner Success Managers (PSMs).

This position is based in Washington, D.C. or Richmond, VA. and requires regular in-person presence in the office, generally 2 days per week.

• →PSM and partner support: Partner with PSMs on meeting preparation, account research, follow-up, Quarterly Business Reviews (QBRs), diagnostic calls, renewal preparation, and other strategic partner engagements.
• →Progressive partner exposure: Join partner calls and meetings and, as proficiency develops, begin owning defined portions of presentations, follow-up, or lower-complexity partner conversations under PSM guidance.
• →Analytics and insights: Analyze partner performance, product utilization, and benchmarking data to identify trends, flag risks and opportunities, and help PSMs develop recommendations aligned with partners’ enrollment goals.
• →Commercial development: Support renewal and growth activities by preparing account information, coordinating pricing and contracting inputs, and maintaining accurate pipeline records. Identify potential partner needs and growth opportunities for review with PSMs; this role does not carry an independent revenue target.
• →Product and business expertise: Develop strong knowledge of our Audience Generation products, partner lifecycle, enrollment strategy, and broader Enroll360/EAB offerings so they can begin connecting partner needs to potential solutions.
• →Cross-functional collaboration: Coordinate with PSMs, Associates, Audience Sales Engineers (ASEs), Product, Marketing, Operations, and Sales to track partner requests, clarify next steps and owners, and support timely completion of deliverables.

• Bachelor’s degree
• At least 1 year of work experience
• Proven project management skills
• Proven relationship-building skills and ability to work well under pressure and within tight deadlines
• Demonstrated leadership experience working within a team environment
• Demonstrated ability to communicate efficiently and proactively
• Strong organization skills and ability to manage competing priorities
• Demonstrated ability to collaborate across teams and take ownership of assigned work
• Ability to interpret data, identify trends, and communicate findings clearly
• SFDC Proficient
• Comfort leveraging AI-enabled tools

• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other’s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.