Application Support Specialist - SkyChain

We are seeking an experienced SkyChain Application Support Specialist with expertise in Cargo Domain operations and Splunk log analysis/debugging. The role involves application and incident management for SkyChain, a cargo management application provided by Accelya. The candidate must be available for out-of-hours on-call support as required. 

- Experience in SkyChain application support OR strong Cargo domain knowledge 

- Expertise in Splunk log analysis and debugging 

- Strong incident management and troubleshooting capabilities 

- Ability to provide on-call support outside regular hours 

- Hands-on experience with other cargo management applications 

- Knowledge of ITIL processes for incident and application management 

- Familiarity with Accelya's suite of aviation solutions 

- Bachelor’s degree in IT, Computer Science, or a related field 

- 3+ years of experience in application support and troubleshooting 

- Prior experience in airline cargo operations is a plus