Field Support Representative Specialist

Field Support Representative Specialist 

Riga, Latvia (On-site)

Redwire Corporation is a global Space and Defense technology company building the infrastructure of the future and delivering multi-domain solutions. Redwire Defense Tech specializes in the design, manufacturing, and integration of autonomous unmanned aerial vehicles (UAVs) and advanced electro-optical surveillance systems. Our technologies are trusted and deployed across Defense, Security, Civil, and industrial sectors worldwide. 

The Field Support Representative (FSR) provides operational and technical support to customers, ensuring the effective performance of products and services and maintaining a high level of customer satisfaction. The role requires the ability to independently identify and resolve technical issues, maintain up-to-date knowledge of our products, and collaborate with various internal teams.

Key Responsibilities: 

• Provide on-site operational and technical support to customers.
• Diagnose and resolve technical issues, providing consultation and guidance to clients.
• Document customer inquiries, issues, and feedback in company systems.
• Ensure a high level of customer satisfaction by responding promptly and delivering quality service.
• Maintain up-to-date technical and operational knowledge of company products and systems.
• Collaborate with other departments, including Program Management, Product Management, Customer Service, and MRO.
• Participate in the “Stand-by System” rotation schedule.
• Perform other duties as assigned by the direct manager.

Skills & Qualifications: 

• Bachelor’s degree in aviation, mechanical engineering, or another technical field.
• Knowledge of unmanned aircraft systems (UAS) technologies and aviation standards.
• Excellent technical, analytical, and problem-solving skills, with strong attention to detail and a high level of responsibility.
• Ability to work independently and as part of a team.
• Good command of Latvian and English; Russian language skills are an advantage.
• Willingness to travel for short-term business trips abroad.
• Proficiency in MS Office and basic knowledge of technical software, such as SolidWorks.
• Previous experience working with UAS, aviation, or other technical systems is an advantage.

We offer: 

• A culture that values expertise, innovation, and continuous improvement.
• Engagement with industry-leading UAS technologies and advanced solutions.
• Access to continuous training and professional and leadership development.
• A modern production facility with cutting-edge equipment and a dynamic work environment.
• Salary from EUR 2,200–2,400 gross, based on experience and qualifications.
• Accident insurance from the first day of employment.
• Health insurance after the probationary period.
• Children’s accident insurance after the probationary period.
• Annual bonus program based on performance.
• Yearly salary review.
• Financial support in special life situations.

Join our Team and grow your technical skills while working with world-class technologies!

Please submit your CV in English by clicking “Apply” or send it directly to HR.LV@Redwire.eu 

We appreciate every application, but please note that only shortlisted candidates will be contacted for interviews.

The information submitted by the candidate will be processed and stored in accordance with the General Data Protection Regulation (GDPR) and the company's recruitment procedures will be used for recruitment purposes.